Using PokéCoins to Make Purchases in the Shop

Pokémon GO is free to download and play. For Trainers who want to enhance their Pokémon GO experience, premium items are avail...

Help with In-Game Shop Purchases

Pokémon GO’s in-game Shop allows you to purchase Premium Items using PokéCoins. Trainers can earn up to 50 PokéCoins per day or purchase Pok...

I can't see PokéCoins for sale in the Shop

There are some cases where PokéCoins may not appear available for purchase: Purchase restrictions are enabled - It's possible that you've en...

Restricting In-App Purchases (iOS)

To set in-app purchase restrictions:Open the Settings app and visit Screen Time. Enable Screen Time if you haven’t already done so, then tap...

Restricting In-App Purchases (Android)

On Android, you can restrict in-app purchases by requiring a password for each in-app purchase:Open the Google Play Store app.Tap Menu >...

Redeeming Offer Codes

Pokémon GO occasionally offers offer codes through our partnerships and special events. Offer codes can be redeemed for items such as Poké B...

What are Incense?

Incense are items that lure Pokémon to your location. One activated Incense typically lasts for 30 minutes but may last longer during s...

Why did my Incense change color?

Incense in your inventory may change color during special events. If you notice your Incense are a different color than usual, it means you ...

What is a Star Piece?

Star Pieces increase the amount of Stardust you earn by 50% for a limited period of time. Star Pieces typically last for 30 minutes but may ...

What is a Lucky Egg?

Lucky Eggs double the amount of XP you earn for a limited period of time. Lucky Eggs typically last for 30 minutes but may last longer durin...

I bought PokéCoins, but they’re not showing up in my inventory

If you purchased PokéCoins from the Shop and don’t see them in your inventory, please try restarting the app or signing out (tap Main...

I couldn’t use an item I purchased due to a technical issue

If you have not been able to successfully use a Premium Item you purchased, please contact us within 48 hours of the incident.

I don’t see Premium Items I purchased in my Bag

There may be a slight delay before Premium Items appear in your Bag. If they don’t appear after a short while, try signing out (tap Main Men...

I got charged twice for PokéCoins I purchased

If you got charged twice for PokéCoins you purchased, please contact Apple Support (iOS users), Galaxy App Store ...

I want a refund for PokéCoins I purchased

If you wish to receive a refund for PokéCoins you purchased, please contact Apple Support (iOS users), Galaxy App Stor...

I accidentally purchased Premium Items

If you have made an accidental purchase of Premium Items, please contact us within 48 hours of the incident.

I accidentally purchased PokéCoins

If you wish to receive a refund for PokéCoins you purchased accidentally, please contact Apple Support (iOS users), Ga...

I was double charged for a Premium Item purchase

If you have been charged twice for a Premium Item you purchased, please contact us within 48 hours of the incident.