Physical Gift cards are available for purchase at select retail stores. Digital gift cards may also be available at the retail store’s website. Gift cards contain gift card codes that can be redeemed for in-game currency in the Web Store. 

Please Note: To use a Pokémon GO gift card you must have a valid PokémonGO Account, download PokémonGO on a compatible device, and accept the Niantic Terms of Service and acknowledge the Niantic Privacy Policy. Before purchasing a gift card, please review the corresponding terms and conditions.

To redeem a gift card:

  1. Visit the Web Store for the app to which the gift card corresponds (e.g., the Pokémon GO Web Store for a Pokémon GO Gift Card*)
  2. Login using the same credentials you use to access your game account.
  3. Locate the gift card code. This is typically a 17 character, alphanumeric code (including hyphens "-")  located on the back of the card, behind a scratch-off panel.
  4. Enter the gift card code in the designated field.
  5. Click "Apply" to complete your gift card redemption. 
  6. After successfully redeeming a gift card, a confirmation message will display the in-game currency added to your inventory. 

Gift Card Add-Ons

Occasionally, gift cards may include a special add-on. This free gift with gift card purchase may range from Avatar Items to in-game items to something else.

Only gift cards purchased from a participating retailer and redeemed within the add-on redemption window will grant the free item(s).

Please pay attention to the official game website and the website of official retailers for details.

Additional Tips:

  • Some gift cards may have expiration dates or specific conditions for use. Please refer to the details provided on the gift card, the gift card terms of use, and the region-specific sections below for more information.

  • Keep your gift card receipt in case of any issues.

* The entire face value of the gift card is deducted upon redemption and corresponding PokéCoins will be delivered  into a single account, with no transfers or partial redemptions allowed. Gift cards can only be redeemed for the amount of PokéCoins indicated on the card and are for exclusive use in Pokémon GO. There are no fees for using a gift card (unless specified otherwise). PokéCoins are not e-money or any other currency. Gift cards will not be replaced if lost, stolen, destroyed, or used without permission.  Using a gift card means you accept the applicable terms, user agreements, and policies.

Frequently Asked Questions

Why isn’t my gift card code working?

  • You may have typed it in wrong (check that Os aren't 0s, etc.)
  • The gift card has expired (if applicable)
  • The store where you purchased the gift card did not activate your code
  • The gift card was already redeemed

What if I damaged the code?

If you have damaged the code while scratching off the panel on the back of the card, please bring the card and your purchase receipt to the retailer from where you purchased the gift card.

What if I accidentally redeem my gift card on the wrong account?

We are not able to shift the balance of a gift card between accounts.

Why can’t my child redeem gift cards?

By default, Niantic Kids and Pokémon Trainer Club child accounts cannot interact with certain content, including redeeming sponsored offers or gift card codes. Your parent must grant your account “Sponsored Content” permissions to redeem sponsored offers or gift card codes. Learn how to enable parental permission for sponsored content.

Please note that, if you experience have questions or issues with the below topics, you will need to contact the original retailer from which you purchased the gift card:

  • Returns
  • Gift card was not successfully activated
  • Gift card balance is incorrect
  • Digital gift card was never received
  • Damage or theft of the gift card

If I purchase a gift card from a participating retailer before the add-on redemption period and redeem it during the add-on redemption period, will I get the free gift?

Yes.

I purchased a gift card and redeemed it during the add-on redemption period but I didn’t receive the free gift.

If you did not receive the add-on item despite redeeming your gift card during the redemption window, the below causes may be at fault:

  • You did not purchase the gift card from a participating retailer.
  • You already had the add-on item in your inventory (e.g. you previously purchased the avatar item included as an add-on item).
    • You will instead receive a comparably valued item instead (e.g. two Star Pieces).

What retailers sell gift cards for Niantic Apps?

There are a number of different retailers who sell gift cards for Niantic Apps. Only purchase gift cards directly from the retailer, purchases of gift cards from other users or unauthorized retailers is at your own risk.

Below is the official list of authorized retailers in each region:

Pokémon GO Gift Cards

United States

Japan

  • FamilyMart

For any other inquiries about gift cards, login issues, or Web Store malfunctions, please contact Support via the icon displayed in the bottom-right corner of the screen.