Hi, how can we help you?

How do I contact support?

How do I know if the items I purchased on the Web Store were delivered to my account?

Which currencies do you accept and in which currencies do you display prices? Does the Web Store have regional pricing?

How do I redeem a code for tickets to real-world events?

Identifying the Merchant of Record for Web Store Transactions

How do I contact Support for (Monster Hunter Now Japanese customers only)

What forms of payment can I use to make a purchase? (Monster Hunter Now Japanese customers only)

My payment method was declined (Monster Hunter Now Japanese customers only)

Web Store Shortcut

Web Store (for users in Japan)

Web Store (for users outside Japan)

What is the refund policy for the Niantic Web Stores? What if a product I recently purchased from the in-game store goes on sale?

I want a refund for my purchase.

Why haven't I received my refund yet?

What forms of payment can I use to make a purchase?

My payment method was declined

I haven’t received a receipt for the items I purchased / How do I get a receipt for my Niantic purchase?

How do I login to my account on Web Store?

I am having trouble logging in to make a payment on the Web Store

I don't see my login method on the Web Store

How do I redeem a gift card?

How do I redeem a promo code on the Pokémon GO Web Store?

Redeeming Pokémon GO Offer Codes