Mega Level does not advance to Max Level

Release Notes & Known Issues

Issue description:  Mega Level does not advance to Max Level and shows a negative number of times left to Mega Evolve a Pokémon.Issue s...

Max Battle rewards display 0 for some items

Release Notes & Known Issues

Issue description: A visual bug on the Max Battle rewards page is displaying all possible rewards, even when the received amount is 0.I...

Backgrounding the Pokémon GO app during a Super Mega Raid prevents Trainers from breaking a shield

Release Notes & Known Issues

Issue Description: Trainers that switch from Pokémon GO to another app during a Super Mega Raid will be unable to break the Mega Pokémon’s s...

Exiting the Stamp Rally catch encounter appears to dismiss the Pokémon encounter.

Release Notes & Known Issues

Issue description: After collecting a Stamp Rally stamp, exiting the Pokémon reward encounter without catching the Pokémon will make it appe...

Unable to sign in to Pokémon HOME through Pokémon GO

Release Notes & Known Issues

Issue Description: An error occurs that prevents signing in to Pokémon HOME from Pokémon GO.Issue Status: Investigating. In the meantime, pl...

GO Fest 2026: Catching Pokémon using a Pokémon GO Plus + or similar device does not complete location based Timed Research tasks

Release Notes & Known Issues

Issue description: Using a Pokémon GO Plus + or similar device to catch Pokémon will not progress Timed Research tasks that require Trainers...

I think my account is banned

Account & Sign-In

Often users believe their accounts have been terminated when, in fact, they have simply experienced a temporary login issue o...

My progress was reset to level 1

Account & Sign-In

Some Trainers might experience an issue where it appears that gameplay progress has been reset. Please be assured that your gameplay progre...

Niantic Player Guidelines

Safety & Security

About these guidelinesWe want to provide a fun and safe experience for all Niantic explorers across all our games, communities, social featu...

I received the “Unable to authenticate” or “Failed to log in” message

Account & Sign-In

You may receive “failed to log in” or “unable to authenticate” error messages if our servers are experiencing a temporary issue or your netw...