Applin unable to evolve into Dipplin after the beginning of the Pokémon Legends: Z-A celebration event

Release Notes & Known Issues

Issue description: After 10:00 a.m. local time on October 16, the ability to evolve Applin into Dipplin and subsequently Hydrapple is unavai...

Glossary

Trainer Basics

Image Term Definition   AR Mode Provides an augmented reality experience using...

Trainers using Android seeing a black screen upon starting Pokémon GO

Release Notes & Known Issues

Issue Description: Some Trainers playing Pokémon GO using Android devices are unable to load the app. A black screen appears when first star...

Legacy level 41-50 avatar items were awarded to Trainers who did not reach the required level

Release Notes & Known Issues

Issue description:  Legacy level 41-50 avatar items to be awarded to Trainers who did not reach the required level to unlock before the...

I think my account is banned

Account & Sign-In

  Often users believe their accounts have been terminated when, in fact, they have simply experienced a temporary login...

Pokémon GO softlocks when claiming Weekly Challenges rewards

Release Notes & Known Issues

Issue description: Some Trainers were unable to close the Weekly Challenge completion pop-up, preventing them from continuing gameplay.Issue...

Pokémon that are unable to enter Battles cannot complete Hyper Training tasks that require them to be in the party.

Release Notes & Known Issues

Issue Description: Pokémon that are unable to enter Raids, Gym Battles, or Team GO Rocket Battles cannot complete Hyper Training tasks that ...

Niantic Player Guidelines

Safety & Security

About these guidelinesWe want our players to have a fun and safe experience in all of Niantic's games, communities, and social features, and...

[Resolved] Certain Pokémon Unable to Learn Featured Attacks via Charged TM during the Pokémon Legends: Z-A Celebration Event

Release Notes & Known Issues

We have resolved an issue during the Pokémon Legends: Z-A Celebration Event where Meganium, Feraligatr, and Emboar were unable to learn thei...

Identifying the Merchant of Record for Web Store Transactions

Shop

When you make a purchase in the Pokémon GO Web Store, your payment may be processed by one of a few specific merchants.The current, exhausti...