Search results for "known issues"
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Troubleshooting Guide (Android)
Troubleshooting
GENERAL TROUBLESHOOTING STEPS Try completing the troubleshooting steps below in the order presented. You can also check out our issue-specif...
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Glossary
Trainer Basics
ImageTermDefinition AR Mode Provides an augmented reality experience using your device’s camera. AR Mode+ An enhanced version of...
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Report an Issue with a Raid Pass or Premium Battle Pass
Battling & GO Battle League
Issue with a Raid Pass or Premium Battle Pass To join a Raid Battle, you’ll need a Raid Pass or Premium Battle Pass. You can collect up to o...
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I couldn’t use an item I purchased due to a technical issue
Items
If you have not been able to successfully use a Premium Item you purchased, please contact us within 48 hours of the incident.
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Niantic Player Guidelines
Safety & Security
About these guidelinesWe want our players to have a fun and safe experience in all of Niantic's games, communities, and social features, and...
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How do I find specific Pokémon?
Catching, Hatching & Evolving Pokémon
You may want to find and catch specific Pokémon to fill up your Pokédex, collect Candy to power up one of your favorite Pokémon, or complete...
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Finding & Catching Wild Pokémon
Catching, Hatching & Evolving Pokémon
Finding wild PokémonYour device will vibrate to alert you when a wild Pokémon has appeared on the Map. If you don’t see any Pokémon nearby, ...
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Some Avatar items may cause World Map to disappear.
Release Notes & Known Issues
Issue description: Wearing some Avatar items may cause the World Map to disappear.Issue status: Resolved. If you are still seeing this issue...
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Some child accounts cannot receive gift tickets for Pokémon GO Tour live events
Release Notes & Known Issues
Issue description: Some parents are unable to gift a live event ticket for GO Tour: Los Angeles or GO Tour: New Taipei City to child account...
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Adventure Sync may not work normally on Android devices.
Release Notes & Known Issues
Issue Description: Due to Google Fit service outages related to its migration to Health Connect, Adventure Sync may not work normally on And...