Troubleshooting Guide (Android)

Troubleshooting

GENERAL TROUBLESHOOTING STEPS Try completing the troubleshooting steps below in the order presented. You can also check out our issue-specif...

Glossary

Trainer Basics

ImageTermDefinition  AR Mode Provides an augmented reality experience using your device’s camera.  AR Mode+ An enhanced version of...

Report an Issue with a Raid Pass or Premium Battle Pass

Battling & GO Battle League

Issue with a Raid Pass or Premium Battle Pass To join a Raid Battle, you’ll need a Raid Pass or Premium Battle Pass. You can collect up to o...

I couldn’t use an item I purchased due to a technical issue

Items

If you have not been able to successfully use a Premium Item you purchased, please contact us within 48 hours of the incident.

Niantic Player Guidelines

Safety & Security

About these guidelinesWe want our players to have a fun and safe experience in all of Niantic's games, communities, and social features, and...

How do I find specific Pokémon?

Catching, Hatching & Evolving Pokémon

You may want to find and catch specific Pokémon to fill up your Pokédex, collect Candy to power up one of your favorite Pokémon, or complete...

Finding & Catching Wild Pokémon

Catching, Hatching & Evolving Pokémon

Finding wild PokémonYour device will vibrate to alert you when a wild Pokémon has appeared on the Map. If you don’t see any Pokémon nearby, ...

Some Avatar items may cause World Map to disappear.

Release Notes & Known Issues

Issue description: Wearing some Avatar items may cause the World Map to disappear.Issue status: Resolved. If you are still seeing this issue...

Some child accounts cannot receive gift tickets for Pokémon GO Tour live events

Release Notes & Known Issues

Issue description: Some parents are unable to gift a live event ticket for GO Tour: Los Angeles or GO Tour: New Taipei City to child account...

Amazon Prime codes show error message for some Trainers

Release Notes & Known Issues

Amazon Prime codes show error message for some Trainers.Issue description: Some Trainers see an error message when trying to claim an Amazon...