Joining Battles Remotely

Gyms & Raids

How to Join a Raid RemotelyWith a Remote Raid Pass, Trainers can join many Raid Battles that appear on the Nearby screen or are tappabl...

Visual Issue Affecting Some Pokémon GO Fest 2026: Tokyo Tickets

Release Notes & Known Issues

Issue Description: A visual issue caused some Trainers who purchased tickets to Pokémon GO Fest 2026: Tokyo to see incorrect dates and times...

Report an Issue with a Raid Pass or Premium Battle Pass

Battling & GO Battle League

Issue with a Raid Pass or Premium Battle PassTo join a Raid Battle, you’ll need a Raid Pass or Premium Battle Pass. You can collect up to on...

I couldn’t use an item I purchased due to a technical issue

Items

If you have not been able to successfully use a Premium Item you purchased, please contact us within 48 hours of the incident.

Pokémon Catch Info UI Reverted

Release Notes & Known Issues

Issue DescriptionWe identified an issue with our recent update to the Pokémon Catch Info UI and have temporarily reverted to the previous ve...

App Crashes on iPhone SE devices

Release Notes & Known Issues

Issue Description: We identified an issue where the app crashes on iPhone SE (2nd generation) devices after updating to iOS 26.4.Issue Statu...

AR crashes on Pixel 10 devices

Release Notes & Known Issues

Issue Description: AR crashes on the Pixel 10 device.Issue Status: Investigating. AR will be disabled in the 0.377 release until t...

Amazon Prime codes show error message for some Trainers

Release Notes & Known Issues

Issue description: Some Trainers see an error message when trying to claim an Amazon Prime code.Issue status: Investigating. Changing your w...

Glossary

Trainer Basics

Image Term Definition   AR Mode Provides an augmented reality experience using...

Mega Level does not advance to Max Level

Release Notes & Known Issues

Issue description:  Mega Level does not advance to Max Level and shows a negative number of times left to Mega Evolve a Pokémon.Issue s...