Joining Battles Remotely

Gyms & Raids

How to Join a Raid RemotelyWith a Remote Raid Pass, Trainers can join many Raid Battles that appear on the Nearby screen or are tappabl...

I have an issue with a Raid Pass

Gyms & Raids

To join a Raid Battle, you’ll need a Raid Pass, Premium Battle Pass, or Remote Raid Pass. You can collect up to one free Raid Pass per day ...

Troubleshooting Guide (Android)

Troubleshooting

GENERAL TROUBLESHOOTING STEPS Try completing the troubleshooting steps below in the order presented. You can also check out our issue-specif...

Pokémon GO may load slowly or have login issues

Release Notes & Known Issues

Issue description: We are aware of a Google Cloud Platform outage that may affect load times or cause login issues when playing Pokémon GO.I...

Report an Issue with a Raid Pass or Premium Battle Pass

Battling & GO Battle League

Issue with a Raid Pass or Premium Battle Pass To join a Raid Battle, you’ll need a Raid Pass or Premium Battle Pass. You can collect up to o...

Glossary

Trainer Basics

ImageTermDefinition  AR Mode Provides an augmented reality experience using your device’s camera.  AR Mode+ An enhanced version of...

I couldn’t use an item I purchased due to a technical issue

Items

If you have not been able to successfully use a Premium Item you purchased, please contact us within 48 hours of the incident.

Mega Kangaskhan appears closer to player during Mega Raid Battles

Release Notes & Known Issues

Issue Description: When in a Mega Raid Battle, Trainers are closer to Mega Kangaskhan, making it appear larger on screen than expected. This...

Amazon Prime codes show error message for some Trainers

Release Notes & Known Issues

Amazon Prime codes show error message for some Trainers.Issue description: Some Trainers see an error message when trying to claim an Amazon...

100 Stardust may not be granted when losing a Max Battle.

Release Notes & Known Issues

Issue description: When a Trainer loses a Max Battle, 100 Stardust should be granted as a reward but is not granted successfully.Issue statu...