How to Contact Support

Get in Touch

In general, the best way to contact Pokémon GO support is through our in-app support system. To contact support through the app:From the Map...

Troubleshooting Guide (Android)

Troubleshooting

GENERAL TROUBLESHOOTING STEPSTry completing the troubleshooting steps below in the order presented. You can also check out our issue-specifi...

Joining Battles Remotely

Gyms & Raids

How to Join a Raid RemotelyWith a Remote Raid Pass, Trainers can join many Raid Battles that appear on the Nearby screen or are tappabl...

Report an Issue with a Raid Pass or Premium Battle Pass

Battling & GO Battle League

Issue with a Raid Pass or Premium Battle Pass To join a Raid Battle, you’ll need a Raid Pass or Premium Battle Pass. You can collect up to o...

I couldn’t use an item I purchased due to a technical issue

Items

If you have not been able to successfully use a Premium Item you purchased, please contact us within 48 hours of the incident.

Pokémon Fleeing or not appearing on the Map after activating Incense

Release Notes & Known Issues

Issue Description: Pokémon attracted to Incense are fleeing encounters. Additionally, Pokémon attracted to Incense are not appearing on...

AR crashes on Pixel 10 devices

Release Notes & Known Issues

Issue Description: AR crashes on the Pixel 10 device.Issue Status: Investigating. AR will be disabled in the 0.377 release until t...

Amazon Prime codes show error message for some Trainers

Release Notes & Known Issues

Issue description: Some Trainers see an error message when trying to claim an Amazon Prime code.Issue status: Investigating. Changing your w...

Gimmighoul holding a 9th anniversary coin doesn’t appear in the PokéDex

Release Notes & Known Issues

Issue Description: The “Costume” category on Gimmighoul’s PokéDex entry is missing.Issue Status: Working on a fix.

Adventure Sync may not work normally on Android devices.

Release Notes & Known Issues

Issue Description: Due to Google Fit service outages related to its migration to Health Connect, Adventure Sync may not work normally on And...