Gameplay Fairness Policy

Safety & Security

At Niantic, we strive to create a friendly and fair gameplay experience for all players. As part of that commitment, we enforce a three-stri...

Troubleshooting Official Bluetooth Devices

Accessories & Services

If you are having difficulty with your Poké Ball Plus, Pokémon GO Plus, or Pokémon GO Plus + device, removing the connection from your app a...

I’d like to remove a Gym where a Raid Battle took place.

Gyms & Raids

We take extra verification steps to ensure that removal requests reflect the desires of the property owners or senior executives of the orga...

How can I report someone to Niantic?

Safety & Security

Our goal is to provide our players with a fair, fun, and safe gaming experience. To do this, we maintain policies and guidelines that govern...

Help with In-Game Shop Purchases

Shop

Pokémon GO’s in-game Shop allows you to purchase Premium Items using PokéCoins. Trainers can earn up to 50 PokéCoins per day or purchase Pok...

Network Connection Best Practices

Troubleshooting

Try moving to a less congested areaWireless networks can sometimes struggle under high demand, moving to a less congested area can help to i...

Network Connection Troubleshooting Steps

Troubleshooting

If you are experiencing issues with your device's connection, please attempt the following troubleshooting steps.Ensure mobile data is enabl...

I can't see PokéCoins for sale in the Shop

Shop

There are some cases where PokéCoins may not appear available for purchase: Purchase restrictions are enabled - It's possible that you've en...

Joining Raids from your Friends List

Gyms & Raids

This feature has an issue where Trainers may be unable to rejoin a Raid Battle if joined from the Friends List. You can learn more about t...

Daily Adventure Incense Frequently Asked Questions

Items

Daily Adventure Incense, a new type of Incense that attracts Pokémon to you for 15 minutes while you are moving, has arrived in Pokémon GO. ...