Submitting a Ban Appeal

Account & Sign-In

Our goal is to provide our players with a fair, fun, and safe gaming experience. To do this, we maintain policies and guidelines that govern...

Network Connection Best Practices

Troubleshooting

Try moving to a less congested areaWireless networks can sometimes struggle under high demand, moving to a less congested area can help to i...

How can I report someone to Niantic?

Safety & Security

Our goal is to provide our players with a fair, fun and safe gaming experience. To do this, we maintain policies and guidelines that govern ...

Troubleshooting Official Bluetooth Devices

Accessories & Services

If you are having difficulty with your Poké Ball Plus, Pokémon GO Plus, or Pokémon GO Plus + device, removing the connection from your app a...

I can't see PokéCoins for sale in the Shop

Shop

There are some cases where PokéCoins may not appear available for purchase: Purchase restrictions are enabled - It's possible that you've en...

Gameplay Fairness Policy

Safety & Security

At Niantic, we strive to create a friendly and fair gameplay experience for all players. As part of that commitment, we enforce a three-stri...

Help with In-Game Shop Purchases

Shop

Pokémon GO’s in-game Shop allows you to purchase Premium Items using PokéCoins. Trainers can earn up to 50 PokéCoins per day or purchase Pok...

Network Connection Troubleshooting Steps

Troubleshooting

If you are experiencing issues with your device's connection, please attempt the following troubleshooting steps.Ensure mobile data is enabl...

I’m unable to catch a Raid Boss after defeating it

Gyms & Raids

Here are some tips for catching a Raid Boss: Use Razz Berries or Golden Razz Berries to increase your chances of catching the Raid Boss. Hi...

The GO Battle League Leaderboard

Battling & GO Battle League

The GO Battle League Leaderboard is a page on the Pokémon GO website that displays the top 500 Trainers in the world by their GO Battle...