Gameplay Fairness Policy

Safety & Security

At Niantic, we strive to create a friendly and fair gameplay experience for all players. As part of that commitment, we enforce a three-stri...

Help with In-Game Shop Purchases

Shop

Pokémon GO’s in-game Shop allows you to purchase Premium Items using PokéCoins. Trainers can earn up to 50 PokéCoins per day or purchase Pok...

Network Connection Troubleshooting Steps

Troubleshooting

If you are experiencing issues with your device's connection, please attempt the following troubleshooting steps.Ensure mobile data is enabl...

I’m unable to catch a Raid Boss after defeating it

Gyms & Raids

Here are some tips for catching a Raid Boss: Use Razz Berries or Golden Razz Berries to increase your chances of catching the Raid Boss. Hi...

The GO Battle League Leaderboard

Battling & GO Battle League

The GO Battle League Leaderboard is a page on the Pokémon GO website that displays the top 500 Trainers in the world by their GO Battle...

Battling at Gyms

Gyms & Raids

Gym overview Gyms are locations found throughout the world where you can battle the Pokémon of rival teams. Trainers from opposing ...

What happens when I report someone to Niantic?

Safety & Security

At Niantic, we’re committed to encouraging a fun and safe environment for all our players while they are out exploring the world. With this ...

I’m unable to defeat a Raid Boss

Gyms & Raids

Some Raid Bosses are difficult to defeat, so you may not be able to beat them on your own. Raids have 4 tiers of difficulty: tier 1, tier...

How do I delete my Pokémon GO account?

Account & Sign-In

 You can request deletion of your game account to completely and permanently remove all of its game data. Deletion requests can be init...

Niantic Kids Frequently Asked Questions

Account & Sign-In

The Niantic Kids Parent Portal allows parents to manage their child’s experience across Niantic games and make sure their child’s perso...