Search results for "known issues"
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Gameplay Fairness Policy
Safety & Security
At Niantic, we strive to create a friendly and fair gameplay experience for all players. As part of that commitment, we enforce a three-stri...
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Troubleshooting Official Bluetooth Devices
Accessories & Services
If you are having difficulty with your Poké Ball Plus, Pokémon GO Plus, or Pokémon GO Plus + device, removing the connection from your app a...
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I’d like to remove a Gym where a Raid Battle took place.
Gyms & Raids
We take extra verification steps to ensure that removal requests reflect the desires of the property owners or senior executives of the orga...
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How can I report someone to Niantic?
Safety & Security
Our goal is to provide our players with a fair, fun, and safe gaming experience. To do this, we maintain policies and guidelines that govern...
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Help with In-Game Shop Purchases
Shop
Pokémon GO’s in-game Shop allows you to purchase Premium Items using PokéCoins. Trainers can earn up to 50 PokéCoins per day or purchase Pok...
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Network Connection Best Practices
Troubleshooting
Try moving to a less congested areaWireless networks can sometimes struggle under high demand, moving to a less congested area can help to i...
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Network Connection Troubleshooting Steps
Troubleshooting
If you are experiencing issues with your device's connection, please attempt the following troubleshooting steps.Ensure mobile data is enabl...
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I can't see PokéCoins for sale in the Shop
Shop
There are some cases where PokéCoins may not appear available for purchase: Purchase restrictions are enabled - It's possible that you've en...
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Joining Raids from your Friends List
Gyms & Raids
This feature has an issue where Trainers may be unable to rejoin a Raid Battle if joined from the Friends List. You can learn more about t...
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I’m unable to catch a Raid Boss after defeating it
Gyms & Raids
Here are some tips for catching a Raid Boss: Use Razz Berries or Golden Razz Berries to increase your chances of catching the Raid Boss. Hi...