Reporting Inappropriate Behavior in Party Play

Party Play

We encourage all Trainers to abide by the Community Guidelines and Terms of Service whenever playing Pokémon GO, but especially while partic...

Finding & Catching Wild Pokémon

Catching, Hatching & Evolving Pokémon

Finding wild PokémonYour device will vibrate to alert you when a wild Pokémon has appeared on the Map. If you don’t see any Pokémon nearby, ...

Troubleshooting Official Bluetooth Devices

Accessories & Services

If you are having difficulty with your Poké Ball Plus, Pokémon GO Plus, or Pokémon GO Plus + device, removing the connection from your app a...

I’d like to remove a Gym where a Raid Battle took place.

Gyms & Raids

We take extra verification steps to ensure that removal requests reflect the desires of the property owners or senior executives of the orga...

What are Power Spots and How Can I Find Them?

Max Pokémon & Power Spots

Power Spots are volatile locations that emit Max Particles, and contain Dynamax or Gigantamax Pokémon. Due to the mysterious nature of Max P...

Supported Devices

Troubleshooting

Note about OS betas: Our apps may not function on devices running beta versions of iOS or Android.iOSiPhone 6s or aboveCertain Bluetooth acc...

How can I report someone to Niantic?

Safety & Security

Our goal is to provide our players with a fair, fun, and safe gaming experience. To do this, we maintain policies and guidelines that gover...

Submitting a Ban Appeal

Account & Sign-In

Our goal is to provide our players with a fair, fun, and safe gaming experience. To do this, we maintain policies and guidelines that govern...

Network Connection Best Practices

Troubleshooting

Try moving to a less congested areaWireless networks can sometimes struggle under high demand, moving to a less congested area can help to i...

I can't see PokéCoins for sale in the Shop

Shop

There are some cases where PokéCoins may not appear available for purchase: Purchase restrictions are enabled - It's possible that you've en...