Golden PokéStops turn blue before spinning

Release Notes & Known Issues

Issue description: When approaching a Golden PokéStop it may turn blue before spinning it. This is a visual bug and does not effect your abi...

Adventure Sync may not work normally on Android devices.

Release Notes & Known Issues

Issue Description: Due to Google Fit service outages related to its migration to Health Connect, Adventure Sync may not work normally on And...

Some child accounts cannot receive gift tickets for Pokémon GO Tour live events

Release Notes & Known Issues

Issue description: Some parents are unable to gift a live event ticket for GO Tour: Los Angeles or GO Tour: New Taipei City to child account...

Unovan Zorua/Zoroark and Hisuian Zorua/Zoroark cannot be impersonated by wild Zorua

Release Notes & Known Issues

Issue Description: Wild Unovan Zorua and Hisuan Zorua will appear in their natural form (i.e. not impersonate a Trainer’s Buddy Pokémon) for...

I think my account is banned

Account & Sign-In

  Often users believe their accounts have been terminated when, in fact, they have simply experienced a temporary login...

Finding & Catching Wild Pokémon

Catching, Hatching & Evolving Pokémon

Finding wild PokémonYour device will vibrate to alert you when a wild Pokémon has appeared on the Map. If you don’t see any Pokémon nearby, ...

Identifying the Merchant of Record for Web Store Transactions

Shop

When you make a purchase in the Pokémon GO Web Store, your payment may be processed by one of a few specific merchants.The current, exhausti...

How do I find specific Pokémon?

Catching, Hatching & Evolving Pokémon

You may want to find and catch specific Pokémon to fill up your Pokédex, collect Candy to power up one of your favorite Pokémon, complete Re...

My progress was reset to level 1

Account & Sign-In

Some Trainers might experience an issue where it appears that gameplay progress has been reset. Please be assured that your gameplay progre...

Sharing Game Logs

Top Articles

If you encounter an issue with a raid or GO Battle League, you can share data from your gameplay by using Game Logging. This allows you to s...