Search results for "known issues"
-
Incorrect appearance rate for shiny Origin Forme Dialga and Origin Forme Palkia in Raid Battles during the Ultra Unlock Raid Day
Release Notes & Known Issues
Issue description: Incorrect appearance rate for shiny Origin Forme Dialga and Origin Forme Palkia in Raid Battles during the Ultra Unlock R...
-
When dodging in a Dynamax or Gigantamax Battle, full damage is still applied
Release Notes & Known Issues
Issue description: When dodging in a Dynamax or Gigantamax Battle, damage should be reduced however full damage is currently applied.Issue s...
-
My progress was reset to level 1
Account & Sign-In
Some Trainers might experience an issue where it appears that gameplay progress has been reset. Please be assured that your gameplay progre...
-
Pokémon that are unable to enter Battles cannot complete Hyper Training tasks that require them to be in the party.
Release Notes & Known Issues
Issue Description: Pokémon that are unable to enter Raids, Gym Battles, or Team GO Rocket Battles cannot complete Hyper Training tasks that ...
-
Crowned Sword Energy not distributed in some Raid Battle Rewards
Release Notes & Known Issues
Issue Description: Trainers who participate in Zacian Raid Battles outside of their region’s Raid Hour are not receiving Crowned Sword ...
-
Niantic Player Guidelines
Safety & Security
About these guidelinesWe want our players to have a fun and safe experience in all of Niantic's games, communities, and social features, and...
-
Identifying the Merchant of Record for Web Store Transactions
Shop
When you make a purchase in the Pokémon GO Web Store, your payment may be processed by one of a few specific merchants.The current, exhausti...
-
Sharing Game Logs
Top Articles
If you encounter an issue with a raid or GO Battle League, you can share data from your gameplay by using Game Logging. This allows you to s...
-
I received the “Unable to authenticate” or “Failed to log in” message
Account & Sign-In
You may receive “failed to log in” or “unable to authenticate” error messages if our servers are experiencing a temporary issue or your netw...
-
How do I find specific Pokémon?
Catching, Hatching & Evolving Pokémon
You may want to find and catch specific Pokémon to fill up your Pokédex, collect Candy to power up one of your favorite Pokémon, complete Re...