Troubleshooting Official Bluetooth Devices

Accessories & Services

If you are having difficulty with your Poké Ball Plus, Pokémon GO Plus, or Pokémon GO Plus + device, removing the connection from your app a...

Supported Devices

Troubleshooting

Note about OS betas: Our apps may not function on devices running beta versions of iOS or Android.iOSiPhone 6s or aboveCertain Bluetooth acc...

What are Power Spots and How Can I Find Them?

Max Pokémon & Power Spots

Power Spots are volatile locations that emit Max Particles, and contain Dynamax or Gigantamax Pokémon. Due to the mysterious nature of Max P...

I’d like to remove a Gym where a Raid Battle took place.

Gyms & Raids

We take extra verification steps to ensure that removal requests reflect the desires of the property owners or senior executives of the orga...

Submitting a Ban Appeal

Account & Sign-In

Our goal is to provide our players with a fair, fun, and safe gaming experience. To do this, we maintain policies and guidelines that govern...

How can I report someone to Niantic?

Safety & Security

Our goal is to provide our players with a fair, fun, and safe gaming experience. To do this, we maintain policies and guidelines that gover...

Network Connection Best Practices

Troubleshooting

Try moving to a less congested areaWireless networks can sometimes struggle under high demand, moving to a less congested area can help to i...

I can't see PokéCoins for sale in the Shop

Shop

There are some cases where PokéCoins may not appear available for purchase: Purchase restrictions are enabled - It's possible that you've en...

Gameplay Fairness Policy

Safety & Security

At Niantic, we strive to create a friendly and fair gameplay experience for all players. As part of that commitment, we enforce a three-stri...

Help with In-Game Shop Purchases

Shop

Pokémon GO’s in-game Shop allows you to purchase Premium Items using PokéCoins. Trainers can earn up to 50 PokéCoins per day or purchase Pok...