Incorrect expiration timer displayed for each step in Remote Trade process

Release Notes & Known Issues

Issue Description: Each step of the Remote Trade process displays as having 24 hours to respond before the Remote Trade process resets. This...

Unable to open or stamp the GO Stamp Rally Poké Lid gift received from a friend.

Release Notes & Known Issues

Issue description: Some Trainers are unable to open Poké Lid Gifts that contain GO Stamps.The Open button may not respond, preventing the gi...

I think my account is banned

Account & Sign-In

  Often users believe their accounts have been terminated when, in fact, they have simply experienced a temporary login...

Pokémon that are unable to enter Battles cannot complete Hyper Training tasks that require them to be in the party.

Release Notes & Known Issues

Issue Description: Pokémon that are unable to enter Raids, Gym Battles, or Team GO Rocket Battles cannot complete Hyper Training tasks that ...

Niantic Player Guidelines

Safety & Security

About these guidelinesWe want our players to have a fun and safe experience in all of Niantic's games, communities, and social features, and...

Identifying the Merchant of Record for Web Store Transactions

Shop

When you make a purchase in the Pokémon GO Web Store, your payment may be processed by one of a few specific merchants.The current, exhausti...

Sharing Game Logs

Top Articles

If you encounter an issue with a raid or GO Battle League, you can share data from your gameplay by using Game Logging. This allows you to s...

My progress was reset to level 1

Account & Sign-In

Some Trainers might experience an issue where it appears that gameplay progress has been reset. Please be assured that your gameplay progre...

Hooves of a Hero Special Research will be Available on a Delayed Schedule

Release Notes & Known Issues

Issue description: Trainers eligible for the Hooves of a Hero Special Research (Trainers who have not previously received the "Something Ext...

I received the “Unable to authenticate” or “Failed to log in” message

Account & Sign-In

You may receive “failed to log in” or “unable to authenticate” error messages if our servers are experiencing a temporary issue or your netw...