Finding & Catching Wild Pokémon

Catching, Hatching & Evolving Pokémon

Finding wild PokémonYour device will vibrate to alert you when a wild Pokémon has appeared on the Map. If you don’t see any Pokémon nearby, ...

Notifications Appearing in Reverse Chronological Order

Get in Touch

Issue Description: Entries on the Notifications tab are appearing in reverse chronological order, with older entries appearing at the t...

Tart and Sweet Apples Appearing in Item Bag

Release Notes & Known Issues

Issue Description: Tart and Sweet Apples may appear in the Item Bag after collecting them from the Map. These items do not count toward...

How do I find specific Pokémon?

Catching, Hatching & Evolving Pokémon

You may want to find and catch specific Pokémon to fill up your Pokédex, collect Candy to power up one of your favorite Pokémon, complete Re...

Sharing Game Logs

Top Articles

If you encounter an issue with a raid or GO Battle League, you can share data from your gameplay by using Game Logging. This allows you to s...

Max Move repeats on the Trainer’s second turn.

Release Notes & Known Issues

Issue description: When battling a Max Pokémon, Trainers are able to choose a Max Move to use on their turn. The second time they are offere...

Identifying the Merchant of Record for Web Store Transactions

Shop

When you make a purchase in the Pokémon GO Web Store, your payment may be processed by one of a few specific merchants.The current, exhausti...

My progress was reset to level 1

Account & Sign-In

Some Trainers might experience an issue where it appears that gameplay progress has been reset. Please be assured that your gameplay progre...

I received the “Unable to authenticate” or “Failed to log in” message

Account & Sign-In

You may receive “failed to log in” or “unable to authenticate” error messages if our servers are experiencing a temporary issue or your netw...

Reporting Inappropriate Behavior in Party Play

Party Play

We encourage all Trainers to abide by the Community Guidelines and Terms of Service whenever playing Pokémon GO, but especially while partic...