If you are unable to make a purchase at the Monster Hunter Now Web Store, the following may be the cause

  • Your payment method has been rejected.
  • There is a problem with your login.
  • The login method is not supported.
  • The use of the payment system provided by the Monster Hunter Now Web Store is prohibited.
  • A chargeback has occurred.
  • There is a purchase for which a refund is pending.
  • You are trying to purchase from a country or region that is not served by the Monster Hunter Now Web Store.

If you are unable to purchase from the Web Store, please try purchasing from the in-app store.Please refer to this support page for contact information regarding each issue.

Payment issues


Login issues