If you see an item on the Web Store that is grayed out, this item is currently unavailable for you to purchase. There may be a few reasons for this:

If you are trying to purchase a limited offer item or box

• These items may only be purchased a certain number of times and you have already reached this limit.

Other Reasons

• You can only hold a certain number of this item in your Item Bag (Pokémon GO) or Item Box (Monster Hunter Now) and you have already reached this limit.
  • If you have reached this limit for an item that is a part of a box then that box will be unavailable for you to purchase
• You do not have enough in-game currency to purchase this item
• Your Item Bag (Pokémon GO) or Item Box (Monster Hunter Now) is currently full
• Some items may not be available for purchase depending on your progress in the game (e.g., your trainer level in Pokémon GO or your hunter rank in Monster Hunter Now).
  Please review the item details and check the relevant FAQs to confirm your eligibility.