You may not be able to make a purchase in one of our Web Stores for many reasons. The reason may be listed below:
- Your payment method is being declined
- You are having login issues
- Your login method is not supported
- You have been banned from using Xsolla
- Your purchasing privileges have been suspended due to an ongoing [game] suspension
- A recent payment chargeback"
- You have multiple pending refund requests
- You are trying to process a transaction in a location we do not support
Please try making your purchase via our in-app Shop instead. Please see more information on how to use PokéCoins to make purchases in the in-app Shop here.