Players currently residing in Japan who are playing Monster Hunter Now, please refer to this section

Refunds, once processed, may take up to 10-15 days to receive depending on your financial institution. Xsolla is an authorized global distributor of Niantic digital goods.  If you don’t receive your refund within this window of time, please reach out to Xsolla support.

Please see more about the Xsolla Limited Refund Policy here.