Players currently residing in Japan who are playing Monster Hunter Now, please refer to this section

If you wish to receive a refund for items you purchased from any of our Web Stores, please contact Xsolla Support. You can also review their refund policy, request a refund, or inquire about a recent transaction using this link.

Please note that Xsolla can only provide refunds within a limited time window, so try to submit your refund request as soon as possible.  Please see more about the Xsolla Limited Refund Policy here.