Reporting payment issues
We recommend getting in touch with Xsolla Support and submitting a ticket to their Help Center for issues like a declined payment or issues encountered at the point of purchase. Their team will investigate the payment and help resolve the issue as soon as possible. https://help.xsolla.com
Reporting a bug with the Web Store page
To report bugs you encountered while visiting the Web Store like long load times or a visual error, please reach out to our Player Support team by clicking on the "File a Bug Report" button down below and filling out the bug report form.
Reporting issues with the app
To report a bug encountered while playing the Pokémon GO app, please open a support ticket through the Pokémon GO app by following the steps listed on this page.
Monster Hunter Now
To report a bug encountered while playing the Monster Hunter Now app, please open a support ticket through the Monster Hunter Now app by following the steps listed on this page.