Supported Devices

(This article is English, Japanese, Korean and Traditional Chinese only)AndroidDevices that are Play Protect certified Android 7 or higher, ...

Why is my map empty / not loading?

9/15 Note: We have confirmed that the following procedure does not fix the problem for some hunters, and we are currently investigating. I...

Trouble Shooting Guide (Android)

GENERAL TROUBLESHOOTING STEPSTry completing the troubleshooting steps below in the order presented. Ensure your device is eligible to p...

Troubleshooting Guide (iOS)

Ensure your Monster Hunter Now app is up to dateMonster Hunter Now works best when using the newest version of the app. If you’re experienci...

I cannot download or update Monster Hunter Now app(Android Only)

We have confirmed that the Monster Hunter Now app cannot be downloaded or updated successfully if your device is not supported, or, there ar...

After the message "Sign in to Monster Hunter Now as", I tapped "CONTINUE" and got an error.

We apologize for the inconvenience. We have confirmed that the problem can be resolved by launching the Pokémon GO app or another Niantic ap...

Known issues during the tutorial and corresponding solutions

We would like to inform you about common issues that have been raised based on the current inquiries. Please note that the tutorial may not ...

Monsters and Gathering Points are not appearing

If Monsters and Gathering points are not appearing on the map, it could be due to the following reasons:You are in a country where the servi...

adventure sync

If you own Palico Paintballs (Blue Violet Paintballs), then fulfilling the following conditions will let your Palico automatically use Palic...

Trouble shooting for when main screen goes black

(This article is in English and Japanese only)We have received several reports from hunters of some Android devices (Xiaomi and Samsung) tha...

HRP will be accumulated when the maximum hunter rank is reached?

No HRP will be accumulated when you hit the maximum hunter rank. If the Hunter Rank limit is changed in a future update, HRP will be accumul...