How do I redeem a code for tickets to real-world events?

If you have received a redemption code containing a ticket to a Pokémon GO live event (such as Pokémon GO Fest) or event add-ons, you can claim it either through the in-game menu or through the 'Event Ticketing' section in the web store.

Follow these steps to ensure your code is applied to your account correctly:

How to Redeem Your Code

(1) From the In-Game Menu

1. From the Map View, tap the Main Menu    at the bottom center of your screen.

2. Tap the Events button    located in the top-right corner of the menu.

3. Find the specific real-world event you wish to attend (e.g., Pokémon GO Wild Area: Nagasaki) and tap on the event banner.

4. Scroll to the bottom of the event description page. Tap the link that says Redeem a promotion code

5. Enter and Apply Code

   1. Tap the text box labeled "Please enter your code" .

   2. Type or paste your unique redemption code.

   3. If the code is for a child's account, ensure you check the appropriate box if prompted.

   4. Tap Apply to finalize.

(2) From the Web Store

1. Go to: https://tickets.nianticlabs.com/events/#/eventlisting?appId=pgo

2. Find the specific real-world event you wish to attend (e.g., Pokémon GO Wild Area: Nagasaki) and tap on the event banner.

3. Scroll to the bottom of the event description page. Tap the link that says Redeem a promotion code

4. Enter and Apply Code

   1. Tap the text box labeled "Please enter your code" .

   2. Type or paste your unique redemption code.

   3. If the code is for a child's account, ensure you check the appropriate box if prompted.

   4. Tap Apply to finalize.Follow the same steps starting from Step 3 above.

Important Notes

• One-Time Use: Each promotion code can only be redeemed once.

• Account Specific: Ensure you are logged into the correct trainer account before redeeming, as tickets are non-transferable.

• Sold Out Events: If an event is marked as "Sold Out", you can still redeem a valid code if you already possess one.