Physical Gift cards are available for purchase at select retail store. Digital gift cards may also be available at the retail store’s website. Gift cards contain gift card codes that can be redeemed for in-game currency in the Web Store.
To redeem a gift card:
- Visit the Web Store for the app to which the gift card corresponds (e.g., the Pokémon GO Web Store for a Pokémon GO Gift Card*)
- Login using the same credentials you use to access your game account.
- Locate the gift card code. This is typically a 20 character, alphanumeric code located on the back of the card, behind a scratch-off panel.
- Enter the gift card code in the designated field.
- Click "Apply" to complete your gift card redemption.
- After successfully redeeming a gift card, a confirmation message will display the in-game currency added to your inventory.
Additional Tips:
- Some gift cards may have expiration dates or restrictions on where they can be used. Be sure to review the terms and conditions on the gift card for details.
- Keep your gift card receipt in case of any issues.
*Note: To use a Pokémon GO gift card you must have a valid PokémonGO Account, download PokémonGO on a compatible device, and accept the Niantic Terms of Service and acknowledge the Niantic Privacy Policy. Before purchasing a gift card, review the full terms at https://nianticlabs.com/giftcardterms. The entire face value of the gift card is deducted upon redemption and corresponding PokéCoins will be delivered into a single account, with no transfers or partial redemptions allowed. Gift cards can only be redeemed for the amount of PokéCoins indicated on the card and are for exclusive use in Pokémon GO. There are no fees or expiration dates for using a gift card (unless specified otherwise). PokéCoins are not e-money or any other currency. Gift cards will not be replaced if lost, stolen, destroyed, or used without permission. Using a gift card means you accept the applicable terms, user agreements, and policies.
Frequently Asked Questions
Why isn’t my gift card code working?
- You typed it in wrong (check that Os aren't 0s, etc.)
- The gift card has expired (if applicable)
- The store where you purchased the gift card did not activate your code
- The gift card was already redeemed
What if I damaged the code?
If you have damaged the code while scratching off the panel on the back of the card, please bring the card and your purchase receipt to the retailer from where you purchased the gift card.
What if I accidentally redeem my gift card on the wrong account?
We are not able to shift the balance of a gift card between accounts.
Why can’t my child redeem gift cards?
By default, Niantic Kids and Pokémon Trainer Club child accounts cannot interact with certain content, including redeeming sponsored offers or gift card codes. Your parent must grant your account “Sponsored Content” permissions to redeem sponsored offers or gift card codes. Learn how to enable parental permission for sponsored content.
Please note that, if you experience have questions or issues with the below topics, you will need to contact the original retailer from which you purchased the gift card:
- Returns
- Gift card was not successfully activated
- Gift card balance is incorrect
- Digital gift card was never received
- Damage or theft of the gift card