Frequently asked questions

 


Q. (iOS) On the app's home screen, the message "Unable to retrieve recent step counts. Has permission been granted" is displayed.

Please refer to the following article to check if the "Steps" setting is enabled in the "Health Care" app settings.
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2861-my-steps-aren-t-being-counted-correctly-ios/
If you have lost the "Steps" setting, please try uninstall and reinstall the app.


Q. (Android) I get a network error message and can't play Pikmin Bloom.

Your Location Information Settings may not be enabled. Please refer to the Location Information Settings in the article below and check if it is enabled correctly.
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2862-my-steps-aren-t-being-counted-correctly-android/


Q. I am a user over 13 years old, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a kids account.”

If the user is 13 years old or older, you will be able to change your child account to a non-child account. For further instructions, please visit the Nintendo Account web page (https://accounts.nintendo.com/), and click on Help located at the bottom of the page.


Q. I am an adult user, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a non-kids account.”

If you entered your date of birth when you first started the app and it was determined that you were a child, you will not be able to log in with your adult Nintendo Account. If your date of birth was entered incorrectly, you can re-enter it by deleting the app and installing it again.


Q.  I have an account playing other Niantic apps (such as Ingress, Pokémon GO), can I link it to my Nintendo account?

If you already have an account of another Niantic app, we suggest signing up for Pikmin Bloom with a login method you already use. You’ll be able to link a Nintendo Account later.  To link a Nintendo account, after signing up with your existing account, select the gear icon in the upper right corner of your profile screen > Linked Accounts > Nintendo.

When starting Pikmin Bloom with a Nintendo Account, you won’t be able to link it with any login methods used for other Niantic games.


Q. When I added/removed a friend from my Pikmin Bloom friends list, they were also added/removed from my friends list in other games.

Changes to your Friendship list will be carried over across other Niantic apps. Removing a friend in Pikmin Bloom could also remove them from Pokémon GO and Ingress.


Q. The users who have become my friends do not appear in my friends list.

It may take a few hours for your friends list to become up-to-date. Please wait for a while until it is updated.
 

Q. (Android) I cannot download or update Pikmin Bloom app from Google Play Store

We have confirmed that the Pikmin Bloom app cannot be downloaded or updated successfully if there are other Niantic apps (Pokémon GO, Monster Hunter Now, etc) on the same device that were downloaded from and installed using a method other than downloading from Google Play Store.

 

Using modified or unofficial software is prohibited by the Niantic Terms of Service and Niantic Player Guidelines and violations will result in a warning, suspension of your account, a diminished gameplay experience, or permanent suspension of your account without warning.


If you are not aware of any such violations, please provide us with your information using the webform.

Known Issues

(iOS) Error message about Tracking setting when using Facebook login.

Description:

We have received a report of an issue where an error message regarding tracking is suddenly displayed when logging into Pikmin Bloom using your Facebook account. If you receive an error message, please check the following settings

  1. Go to Settings > Privacy & Security > Tracking

  2. Turn on “Allow Apps to Request to Track” (if it is already turned on, leave it on).
    If you are unable to turn on “Allow Apps to Request to Track”, please take a look at this Apple Support Article.If you have any questions, please contact Apple Support.

  3. From the list of apps at the bottom of the screen, turn on the Pikmin Bloom setting. If it is already turned on but an error message still appears, turn it off and then on again.
    If the setting doesn’t exist, please try uninstalling Pikmin Bloom and installing again.

(Android) Steps are not counted for child accounts

Description: An issue was reported that the steps may not be counted or added when logged in with a child account on an Android device.
Status: Investigating.

(Galaxy S22 Series) Visual glitch of Mii outfits

Description: On Galaxy S22 series, Mii's outfit is displayed in bright pink.
Status: Investigating
 

Resolved Issues

Thank you for waiting. The following issues have been resolved. You can find past resolved issues in the support community.

Easter Event: Decor Pikmin's strength against mushrooms does not increase.

There was an issue where the “Bunny Egg” and “Easter Egg” Decor Pikimin are not stronger against the mushrooms on the last day of the Spring Festival event.  This issue affected the users located in a timezone later than Japan. It was resolved on April 30, 4:28AM (UTC)

Also, as a token of our apology, the following items have been granted to eligible users.

Eligible users

All users who meet the following two conditions on the last day of the Spring Festival Event

  • Played in a time zone later than Japan

  • Participated in mushrooms on the last day

Receipt due date: June 30, 2024 23:59 (UTC)

Granted items: 2 mushroom recharge tickets

Note:

  • If you can not see the item dialogue, please try restarting the app.

  • Please note that you will not be able to receive the items after the receipt due date.

Clouds on the lifelog map may not clear partially even where you have walked

Description: On a lifelog map, there may be a history of walking or planting flowers, but the clouds on the map may not be partially cleared.

Status: Improved by the update on 2024/4/1.