Help with Sign-in Issues

This article will guide you through some common solutions to sign-in issues. If you still need further assistance after trying these steps, ...

How to find your Apple Relay Email

If you created an account with Sign in with Apple and selected “Hide my Email,” your account may be associated with an email address ending...

Linking an Additional Login Provider to your Account

After creating your Pokémon GO account, you may link an additional login provider—either Pokémon Trainer Central, Facebook, Google, or Apple...

About Pokémon Trainer Central (PTC)

The Pokémon Trainer Central (PTC) is a service provided by The Pokémon Company International that connects you to other Pokémon games a...

About Sign-in with Apple

The Sign in with Apple login method allows players on iOS devices to log into Pokémon GO using their Apple ID. You may use the Sign in wit...

My progress was reset to level 1

Some Trainers might experience an issue where it appears that gameplay progress has been reset. Please be assured that your gameplay progre...

I received the “Unable to authenticate” or “Failed to log in” message

You may receive “failed to log in” or “unable to authenticate” error messages if our servers are experiencing a temporary issue or your netw...

How can I change my password?

Pokémon GO does not store account passwords. Your account password is maintained by the login provider you use to log into the game. To chan...

Eu acho que minha conta foi banida

  Geralmente, os usuários acreditam que suas contas foram encerradas quando, na verdade, eles simplesmente passaram por um problema de...

Changing your Trainer Nickname

If you would like to change your Trainer nickname, you can change it within the Settings menu. You can only change your nickname a limited n...

How to Update the Pokémon GO App

iOSOpen the App Store app.  Tap Today.  Tap the Profile button at the top of the screen.  Navigate to the Pokémon GO app and ...

My device is not compatible with Pokémon GO

You cannot play Pokémon GO on this device because: You're attempting to use an unofficial or out of date version of the app. I...

O que é Niantic Kids?

Niantic Kids é um método de login para produtos da Niantic desenvolvido para obter consentimento dos pais e manter as informações pessoais d...

Perguntas frequentes sobre Niantic Kids

O Niantic Kids Parent Portal permite que os pais gerenciem a experiência das crianças nos jogos da Niantic e garante que as informações pess...

How do I delete my Pokémon GO account?

You can request deletion of your game account to completely and permanently remove all of its game data. Deletion requests can be initiated ...

Contestar um banimento

Nosso objetivo é proporcionar uma experiência de jogo justa, divertida e segura aos jogadores. Para isso, temos políticas e diretrizes que r...

Contas de criança e Clube de Treinadores de Pokémon

As Treinadoras e os Treinadores que utilizam uma conta de criança poderão fazer login no Pokémon GO pela primeira vez conectando a respectiv...

Fazer apelação de uma suspensão por uma violação de Rotas

Se você recebeu uma suspensão por violar as Diretrizes para jogadores enquanto participava de Rotas, clique em “Apelação de Rotas” abaixo e ...

Niantic Kids: Child Account & Parental Control Guide

Upon launching Pokémon GO for the first time, you will be asked to enter your child’s birth date, and select the new player option. If your ...

Pokémon Trainer Central: Child Account & Parent Control Guide

Upon launching Pokémon GO for the first time, you will be asked to enter your child’s birth date, and select the new player option. If your ...