Supported Devices

Note about OS betas: Our apps may not function on devices running beta versions of iOS or Android.iOSiPhone 6s or aboveCertain Bluetooth acc...

Troubleshooting Guide (Android)

GENERAL TROUBLESHOOTING STEPSTry completing the troubleshooting steps below in the order presented. You can also check out our issue-specifi...

Troubleshooting Guide (iOS)

GENERAL TROUBLESHOOTING STEPS Try completing the troubleshooting steps below in the order presented. You can also check out our issue-specif...

Melhores práticas gerais de rede

Tente se mudar para uma área menos congestionada Às vezes, as redes sem fio podem ter dificuldades com alta demanda. Mudar para uma área me...

Etapas para solução de problemas de conexão de rede

Se você estiver tendo problemas com a conexão do seu dispositivo, tente as seguintes etapas de solução de problemas. Garantir que os dados ...

Discontinued Support for iOS 14

Pokémon GO is ending support for devices running iOS 14. Trainers using devices with this operating system will no longer be able to play Po...

Discontinued Support for Android 8

Pokémon GO is ending support for devices running on Android 8. Trainers using devices with this operating system will no longer be able to a...

Troubleshooting Adventure Sync

If you are experiencing Adventure Sync issues, read below to learn about the most common problems and how to fix them. If you don’t see your...

GPS Troubleshooting Guide

If you’re experiencing location accuracy issues you believe are related to your GPS, please use the steps below to troubleshoot. Ensure you...

My graphics are blurry

As of version 0.181, Trainers playing on an iPhone 5s or iPhone 6 will see downgraded resolution of in-game assets to support a smoother gam...

I’m on iOS 14, and my location isn’t showing accurately

The “Precise Location” setting on iOS 14 devices allows apps to detect the user’s precise location instead of approximate location. Since Po...

Interrupção de suporte para dispositivos Android de 32 bits

O Pokémon GO está encerrando o suporte para dispositivos Android de 32 bits.A compatibilidade com os dispositivos afetados terminará em fase...

Discontinued Support for Apple Watch

Pokémon GO is officially ending support for Apple Watch devices. Trainers using Apple Watch will no longer be able to connect their Apple W...