Available Items & your Bag

All items you’ve collected from leveling up and gathered from PokéStops will appear in your Item Bag. To access your Item Bag:Tap the Main M...

What are Elite TMs?

Elite Fast TMs and Elite Charged TMs allow you to choose a Fast or Charged Attack you’d like to teach to a Pokémon. Elite TMs also al...

How can I obtain Elite TMs?

Elite Fast TMs and Elite Charged TMs are rare items that are only available during limited times. They may be available for purchase in the ...

What is a Star Piece?

Star Pieces increase the amount of Stardust you earn by 50% for a limited period of time. Star Pieces typically last for 30 minutes but may...

What is a Lucky Egg?

Lucky Eggs double the amount of XP you earn for a limited period of time. Lucky Eggs typically last for 30 minutes but may last longer duri...

Lure Modules

Lures are modules you can use to enhance PokéStops. Installing a Lure will attract wild Pokémon to a PokéStop. Under normal circumstances, L...

What are Incense?

Incense are items that lure Pokémon to your location. One activated Incense typically lasts for 60 minutes but may last longer during s...

Por que meu Incenso mudou de cor?

O Incenso em seu inventário pode mudar de cor durante os eventos especiais. Se você perceber que seu Incenso é de uma cor diferente da usu...

How do I change my team?

Once you reach level 5 and visit a Gym, you can choose to join of three teams: Instinct (yellow), Mystic (blue), or Valor (red). You’ll stic...

I couldn’t use an item I purchased due to a technical issue

If you have not been able to successfully use a Premium Item you purchased, please contact us within 48 hours of the incident.

I don’t see Premium Items I purchased in my Bag

There may be a slight delay before Premium Items appear in your Bag. If they don’t appear after a short while, try signing out (tap Main Me...

I accidentally purchased Premium Items

If you have made an accidental purchase of Premium Items, please contact us within 48 hours of the incident.

I was double charged for a Premium Item purchase

If you have been charged twice for a Premium Item you purchased, please contact us within 48 hours of the incident.

Daily Adventure Incense Frequently Asked Questions

Daily Adventure Incense, a new type of Incense that attracts Pokémon to you for 15 minutes while you are moving, has arrived in Pokémon GO. ...