How do I contact support?

Players currently residing in Japan who are playing Monster Hunter Now, please refer to this section Xsolla is an authorized global d...

How do I know if the items I purchased on the Web Store were delivered to my account?

Players currently residing in Japan who are playing Monster Hunter Now, please refer to this section To check on the status of your o...

Which currencies do you accept and in which currencies do you display prices? Does the Web Store have regional pricing?

Items will be paid for in the currency with which you usually pay for items in-game. Until you log in on the Web Store, you will see local c...

I have a charge I’m not familiar with — what should I do?

Players currently residing in Japan who are playing Monster Hunter Now, please refer to this section If you have recently made a purc...

I purchased items to the wrong account/ can you exchange items between accounts?

Players currently residing in Japan who are playing Monster Hunter Now, please refer to this this section We are not able to exchange...

I see different items or bundles in the in-app Shop vs. the Web store/ I wasn’t able to buy a bundle or item in both the in-app Shop and Web Store

The in-app Shop and Web Stores may have different items or bundles from time to time. You may purchase items in either the in-app Shop or We...

I encountered a bug with the Web Store and want to report it

Players currently residing in Japan who are playing Monster Hunter Now, please refer to this section Reporting payment issuesWe recom...

How do I find my Xsolla Transaction ID?

Players currently residing in Japan who are playing Monster Hunter Now, please refer to this section The Xsolla Transaction ID is a c...

How do I see how many items I currently have in my account?

While you can always check the number of in-game currency you have by tapping on the Shop in the app, you can also view your currency balanc...

How do I view my past Web Store transactions?

As long as you are logged in to your account on the Web Store, you can view your past Web Store transactions by tapping on your username: Tr...

Why can’t I purchase some items?

If you see an item on the Web Store that is grayed out, this item is currently unavailable for you to purchase. There may be a few reasons f...