Help with Sign-in Issues

(This article is English, Japanese, Korean and Traditional Chinese only)“Unable to Authenticate” and “Failed to Log in” Error MessagesFor An...

My progress was reset to Hunter Rank 1

(This article is English, Japanese, Korean and Traditional Chinese Only)Some Users might experience an issue where it appears that gameplay ...

“Unable to Authenticate” and “Failed to Log in” Error Message(Android only)

(This article is currently in English and Japanese only)If you see the error message "Unable to Authenticate " and "Failed to Log in" , plea...

How do I delete my Monster Hunter Now account?

You can request deletion of your game account to completely and permanently remove all of its game data. Deletion requests can be initiated ...

Niantic ID

(This article is English, Japanese, Korean and Traditional Chinese only)What is a Niantic ID?Niantic ID is a unique identifier for each hunt...

The error says "This device, its operating system, or other software is not compatible with this application." (Android)

In some cases, you may not be able to log in even if the Google Play Store or Google Developer Service is unstable.Therefore, we ask that yo...

Submitting a Ban Appeal

Our goal is to provide our players with a fair, fun, and safe gaming experience. To do this, we maintain policies and guidelines that govern...