Q. Coins/items I have paid for are not reflected in the application. / Items exchanged for coins are not reflected in my account.
It may take some time to be reflected in the application. If it is not reflected after a while, please try restarting the app. If the problem persists, please contact us through the in-app support.For information on how to contact us, please see this article.
Q. I accidentally purchased. / I was charged twice. / I would like a refund for other reasons.
If you would like a refund for in-app purchases, please contact the respective app store support. For more information, please see the following support page.
Please note that some app stores can only provide refunds within a limited time window, so try to submit your refund request as soon as possible.
Q. I accidentally exchanged an item for coins.
Please contact us within 48 hours of the incident through the in-app support. For information on how to contact us, please see this article.
Q. A technical problem occurred when using the item.
Please contact us within 48 hours of the incident through the in-app support. For information on how to contact us, please see this article.