Frequently asked questions
Q. My steps aren’t being counted correctly(iOS)
If your steps aren’t being counted in Health, visit this Apple Support article for further assistance.
If your steps are counted in Health but not reflected in Pikmin Bloom, please refer to this help center article check the step settings. While experiencing delays, please note that players can expect a delay of up to several hours for the Pikmin Bloom app to sync with Apple Health and accurately track your activity.
If you are using an Apple Watch, issues such as the Apple Watch itself not measuring steps or not syncing with the Health app are outside the scope of our support. Please contact the manufacturer.
Q. (Android) My steps aren't being counted correctly.
Currently, there are two step tracking methods in the game: [Track with Google Fit] and [Track with your phone].
Please note that Google Account under 13 years old (or under the age requirements on Google Accounts in your country) cannot download or log in to Google Fit. Please select the [Track with your phone] to track your steps.
If your steps are not being counted correctly with Google Fit, please refer to this article and check your Google Fit app settings and Pikmin Bloom app settings. Additionally, it may take up to several hours for Pikmin Bloom to sync with Google Fit and accurately track your activity. If the issue does not improve after trying all troubleshooting steps, please consider switching to [Track with your phone].
*To enable [Track with your phone], navigate to Settings > Accessibility & Language > Step Count in the game’s menu.
*Please note that switching to [Track with your phone] will disable the connection to your smartwatch or other fitness tackers through the Google Fit app. As a result, we cannot provide support for step counting on fitness tackers.
Q. Flower planting result is lesser than expected.
The number of flowers planted is affected by factors such as your walking speed, the distance of the walk, and the number of Pikmin in your squad, etc. The following reasons are to be considered when planting fewer flowers than the displayed estimation:
The number of Pikmin in the squad decreased during the flower planting by e.g. sending Pikmin to expeditions or mushrooms,
You stopped, moved too fast or too slow, or walked around in the same area while planting flowers. Please note that even if you are actually walking, there may be cases where your smartphone's GPS signal is interrupted, etc., and it is judged that you have stopped walking.
You walked in the Privacy Zone that you set. For more information regarding Privacy Zone, please see this support article.
You were planting flowers in the area where players can’t plant flowers due to safety and other considerations (e.g. river) . Please note that even if you are actually walking, there may be cases where your smartphone's GPS signal is interrupted, etc., and it is judged that you were walking in such areas.
Q. Destroyed mushroom battles don't count towards my Event Challenge mission progress.
For Event Challenges, only mushrooms that are destroyed after the relevant stage has begun will be counted. Please note that the actual time a mushroom is destroyed is different from the time the user checks the results on the "Expedition" screen or receives the rewards on the "Pikmin Garden" screen. If a mushroom was already destroyed before the relevant stage of the Event Challenge started, it will not be reflected in your event progress, even if you check the results or receive the rewards afterwards.
Q. I am a user over 13 years old, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a kids account.”
If the user is 13 years old or older, you will be able to change your child account to a non-child account. For further instructions, please visit the Nintendo Account web page, and click on Help located at the bottom of the page.
Q. I am an adult user, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a non-kids account.”
If you entered your date of birth when you first started the app and it was determined that you were a child, you will not be able to log in with your adult Nintendo Account. If your date of birth was entered incorrectly, you can re-enter it by deleting the app and installing it again.
Q. (Android) I cannot download or update Pikmin Bloom app from Google Play Store
We have confirmed that the Pikmin Bloom app cannot be downloaded or updated successfully if there are other Niantic apps (Pokémon GO, Monster Hunter Now, etc) on the same device that were downloaded from and installed using a method other than downloading from Google Play Store.
Using modified or unofficial software is prohibited by the Niantic Terms of Service and Niantic Player Guidelines and violations will result in a warning, suspension of your account, a diminished gameplay experience, or permanent suspension of your account without warning.
If you are not aware of any such violations, please provide us with your information using the webform.
Known Issues
(Android) Steps are not counted for child accounts
Status: Investigating.
(Galaxy S22 Series) Visual glitch of Mii outfits
Resolved Issues
Thank you for waiting. The following issues have been resolved. You can find past resolved issues in the support community.
v124 Tops or Bottoms Being Removed from Mii Avatars
Description: After the v124 update, some players are experiencing an issue where costumes of unremovable categories (tops or bottoms) have been removed from their Mii avatars.
Status: Resolved.
v124 Push Notification Issue on Some Android Devices
Description: An issue has been identified where players are unable to receive certain push notifications in some Android devices. The specific notifications currently affected are:
Invitations to Weekly Challenges
Invitations to Mushroom Battles
Pikmin Growth notifications
Status: Resolved.
v124 Reactions Sent in Mushroom Battles Not Displaying Correctly
Description: After the v124 update, when sending reactions to fellow participants in Mushroom Battles, the reactions appear on the sender’s user interface but do not display correctly on the recipient's user interface.
Status: Resolved.
Regarding the Scheduled Improvements on the Bird’s Eye View
Description: We received various feedback relating to the Bird’s Eye View. Based on the feedback, the following improvements are scheduled to be made to the Bird’s Eye View related features.
For Mushrooms players are invited to via a megaphone, the "Head there" button will no longer be displayed.
For distant Mushrooms outside of attackable range: the user information of participants will be removed from the detail screen. Only the total number of participants will be displayed.
*User information of participants will continue to be displayed for the Mushrooms within the attackable range, the Mushrooms players are currently participating and are invited to.
Status: Update in the v124 release. In addition, a mandatory rollout is scheduled in a week after the version release to ensure these changes are reflected for all users.
v121 Players may not be able to attack mushrooms within visible range
Description: In v121, there was an issue where players could not attack mushrooms displayed in the Walk View or the Expeditions. This issue occurs when the mushrooms are located near the boundary of the visible range.
Status: Resolved.
(Android) Delayed Push Notifications for Flower-Planting Activities
Description: An issue was reported that push notifications related to flowers-planting being delayed on some Android devices. Depending on the device, players may not be able to delete the push notifications.
Case 1: After finishing planting flowers, players may receive a notification saying “Planting flowers in the background”.
Case 2: Hours after finishing planting flowers, players may receive a delayed notification saying “Planting flowers completed”.
* This is a display issue with push notifications and does not affect the actual amount of petals consumed or the number of flowers planted.
Status: Resolved.