Issue: My Boundary isn’t working

This is a Mixed Reality app only. It will not load nor work properly in VR mode. There is no Boundary

Issue: It doesn’t feel right when I load the game/the purple mesh is not aligned

Verify and re-scan your space. Make sure Passthrough is on and you’ve set up this Space in Space Setup

Issue: My controllers don’t work

This app only uses hand tracking. Controllers will not be tracked

Issue: The laser pointer isn’t working properly and/or is pointing incorrectly

Please try either rebooting your device or restarting the app. Make sure Passthrough is on and you’ve set up this Space in Space Setup

Issue: The Arcade Machine isn’t in view or the Arcade Machine is far away/hard to reach

Please try clapping 3 times slowly, and dramatically. If that does not work, re-scan your space and restart your device.  Make sure Passthrough is on and you’ve set up this Space in Space Setup

Issue: My Dot keeps falling through the floor

Please try either rebooting your device and make sure your scan of your space is up-to-date

Issue: I can’t start my play date/the door won’t open

Please check to make sure your Arcade has enough Pawprints

Issue: I have 0 Pawprints, but there are Pawprints all over the ground

Please grab the vacuum on the Right side of the Arcade and point the nozzle towards the Pawprints. They should get cleaned up in no time

Issue: All of the Pawprints are in the vacuum, but not in the Arcade

Attach the vacuum to the Right side of the Arcade

Issue: During customising my Dot, after speaking into the microphone, my paint bucket is black

This means the texture generated is Not Safe For Work. Please try another prompt

Issue: I can’t remove an accessory from my Dot

Shake your Dot, and it should fall to the floor. You can always just put a different accessory to remove it as well

Issue: I can’t figure out how to shoot the Dot Ball cannon

The “get ball” action is activated when you aim all 5 fingers up, palm away from your eyes. The “eject ball” action is activated when you make a fist. Do not try and use the cannon like a gun, or results will be unpredictable

Issue: I can’t win the eating contest

The purple foods are poison to people, but delicious for Dots. If you eat a poison food, you’ll lose one point. You can pick these foods and throw them on the ground to keep the Dots from eating them

Issue: The microphone doesn’t appear in the Customize menu

Please make sure you’ve granted microphone permission. This feature is unavailable for children under 12 in some areas.

Issue: Game doesn’t load

Reboot your device, and try again.  Make sure Passthrough is on and you’ve set up this Space in Space Setup

Issue: I want to start over again

You’ll need to turn off Meta Cloud Backup (Settings>General>Cloud Backup then Toggle Cloud Backup Off), remove App Data (Settings>General>Storage then navigate to Hello, Dot, highlight Clear App Data), then uninstall the App (Settings>Genera>Storage then navigate to Hello, Dot, highlight Delete). Then, turn on Meta Cloud Backup, and reinstall Hello, Dot.