Account & Sign-In
Help with Sign-in Issues
This article will guide you through some common solutions to sign-in issues. If you still need further assistance after trying these steps, ...
How to find your Apple Relay Email
If you created an account with Sign in with Apple and selected “Hide my Email,” your account may be associated with an email address ending...
Linking an Additional Login Provider to your Account
After creating your Pokémon GO account, you may link an additional login provider—either Facebook, Google, or Apple—to your account.* Once ...
About Sign-in with Apple
The Sign in with Apple login method allows players on iOS devices to log into Pokémon GO using their Apple ID. You may use the Sign in wit...
My progress was reset to level 1
Some Trainers might experience an issue where it appears that gameplay progress has been reset. Please be assured that your gameplay progre...
I received the “Unable to authenticate” or “Failed to log in” message
You may receive “failed to log in” or “unable to authenticate” error messages if our servers are experiencing a temporary issue or your netw...
How can I change my password?
Pokémon GO does not store account passwords. Your account password is maintained by the login provider you use to log into the game. To chan...
I think my account is banned
Often users believe their accounts have been terminated when, in fact, they have simply experienced a temporary login...
Changing your Trainer Nickname
If you would like to change your Trainer nickname, you can change it within the Settings menu. You can only change your nickname a limited n...
How to Update the Pokémon GO App
iOSOpen the App Store app. Tap Today. Tap the Profile button at the top of the screen. Navigate to the Pokémon GO app and tap the ...
My device is not compatible with Pokémon GO
You cannot play Pokémon GO on this device because: You're attempting to use an unofficial or out of date version of the app. I...
What is Niantic Kids?
Niantic Kids is a login method for Niantic products designed to obtain parental consent and keep children’s personal information secure when...
Niantic Kids Frequently Asked Questions
The Niantic Kids parent portal allows parents to manage their child’s experience across Niantic games and make sure their child’s personal i...
Niantic Kids Support
If you have questions or are encountering difficulties with your Niantic Kids account or the Parent Portal, please visit the Niantic Ki...
My account was compromised
For your account security, we urge you not to share your account information with anyone or log into any third-party Pokémon GO sites. If...
How do I delete my Pokémon GO account?
You can request deletion of your game account to completely and permanently remove all of its game data. Deletion requests can be initiated ...
Submitting a Ban Appeal
Our goal is to provide our players with a fair, fun, and safe gaming experience. To do this, we maintain policies and guidelines that govern...
About Pokémon Trainer Club (PTC)
The Pokémon Trainer Club (PTC) is a service provided by The Pokémon Company International that connects you to other Pokémon games and apps,...
Submitting a Routes Ban Appeal
If you’ve been suspended for violating the Player Guidelines while participating in Routes, click on the “Routes Appeal” button down below a...
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