Help with Sign-in Issues

This article will guide you through some common solutions to sign-in issues. If you still need further assistance after trying these steps, ...

How to find your Apple Relay Email

If you created an account with Sign in with Apple and selected “Hide my Email,” your account may be associated with an email address ending...

Linking an Additional Login Provider to your Account

After creating your Pokémon GO account, you may link an additional login provider—either Pokémon Trainer Club, Facebook, Google, or Apple—to...

About Pokémon Trainer Club (PTC)

The Pokémon Trainer Club (PTC) is a service provided by The Pokémon Company International that connects you to other Pokémon games and apps,...

About Sign-in with Apple

The Sign in with Apple login method allows players on iOS devices to log into Pokémon GO using their Apple ID. You may use the Sign in wit...

My progress was reset to level 1

Some Trainers might experience an issue where it appears that gameplay progress has been reset. Please be assured that your gameplay progre...

I received the “Unable to authenticate” or “Failed to log in” message

You may receive “failed to log in” or “unable to authenticate” error messages if our servers are experiencing a temporary issue or your netw...

How can I change my password?

Pokémon GO does not store account passwords. Your account password is maintained by the login provider you use to log into the game. To chan...

I think my account is banned

  Often users believe their accounts have been terminated when, in fact, they have simply experienced a temporary login...

Changing your Trainer Nickname

If you would like to change your Trainer nickname, you can change it within the Settings menu. You can only change your nickname a limited n...

How to Update the Pokémon GO App

iOSOpen the App Store app. Tap Today. Tap the Profile button at the top of the screen. Navigate to the Pokémon GO app and tap the ...

My device is not compatible with Pokémon GO

You cannot play Pokémon GO on this device because: You're attempting to use an unofficial or out of date version of the app. I...

What is Niantic Kids?

Niantic Kids is a login method for Niantic products designed to obtain parental consent and keep children’s personal information secure when...

Niantic Kids Frequently Asked Questions

The Niantic Kids parent portal allows parents to manage their child’s experience across Niantic games and make sure their child’s personal i...

How do I delete my Pokémon GO account?

You can request deletion of your game account to completely and permanently remove all of its game data. Deletion requests can be initiated ...

Submitting a Ban Appeal

Our goal is to provide our players with a fair, fun, and safe gaming experience. To do this, we maintain policies and guidelines that govern...

Child Accounts and Pokémon Trainer Club

Trainers logging into Pokémon GO for the first time and who are using a child account are able to do so by connecting their Pokémon Trainer ...

Submitting a Routes Ban Appeal

If you’ve been suspended for violating the Player Guidelines while participating in Routes, click on the “Routes Appeal” button down below a...