Troubleshooting
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Supported Devices
AndroidAndroid 7 or abovePreferred resolution of 720 x 1280 pixels (not optimized for tablet)Strong internet connection (Wi-Fi, 3G, or 4G)GP...
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Troubleshooting Guide (Android)
GENERAL TROUBLESHOOTING STEPSTry completing the troubleshooting steps below in the order presented. You can also check out our issue-specifi...
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Troubleshooting Guide (iOS)
GENERAL TROUBLESHOOTING STEPSTry completing the troubleshooting steps below in the order presented. You can also check out our issue-specifi...
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Discontinued Support for iOS 13
Pokémon GO is ending support for devices running iOS 13. Trainers using devices with this operating system will no longer be able to play Po...
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Discontinued Support for Android 6
Pokémon GO ended support for devices running on Android 6, “Marshmallow,” as of release version 241. We encourage Trainers to update their O...
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Troubleshooting Adventure Sync
If you are experiencing Adventure Sync issues, read below to learn about the most common problems and how to fix them. If you don’t see your...
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GPS Troubleshooting Guide
If you’re experiencing location accuracy issues you believe are related to your GPS, please use the steps below to troubleshoot.Ensure you’r...
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My graphics are blurry
As of version 0.181, Trainers playing on an iPhone 5s or iPhone 6 will see downgraded resolution of in-game assets to support a smoother gam...
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I’m on iOS 14, and my location isn’t showing accurately
The “Precise Location” setting on iOS 14 devices allows apps to detect the user’s precise location instead of approximate location. Since Po...
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Discontinued Support for 32-Bit Android Devices
Important update (June 15, 2020): To investigate player concerns, we are now postponing this deprecation to a (TBD) future date. We'll be us...
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Discontinued Support for Apple Watch
Pokémon GO is officially ending support for Apple Watch devices. Trainers using Apple Watch will no longer be able to connect their Apple Wa...
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