Troubleshooting

Supported Devices

AndroidAndroid 7 or abovePreferred resolution of 720 x 1280 pixels (not optimized for tablet)Strong internet connection (Wi-Fi, 3G, or 4G)GP...
Troubleshooting Guide (Android)

GENERAL TROUBLESHOOTING STEPSTry completing the troubleshooting steps below in the order presented. You can also check out our issue-specifi...
Troubleshooting Guide (iOS)

GENERAL TROUBLESHOOTING STEPSTry completing the troubleshooting steps below in the order presented. You can also check out our issue-specifi...
Discontinued Support for iOS 13

Pokémon GO is ending support for devices running iOS 13. Trainers using devices with this operating system will no longer be able to play Po...
Discontinued Support for Android 6

Pokémon GO ended support for devices running on Android 6, “Marshmallow,” as of release version 241. We encourage Trainers to update their O...
Troubleshooting Adventure Sync

If you are experiencing Adventure Sync issues, read below to learn about the most common problems and how to fix them. If you don’t see your...
GPS Troubleshooting Guide

If you’re experiencing location accuracy issues you believe are related to your GPS, please use the steps below to troubleshoot.Ensure you’r...
My graphics are blurry

As of version 0.181, Trainers playing on an iPhone 5s or iPhone 6 will see downgraded resolution of in-game assets to support a smoother gam...
I’m on iOS 14, and my location isn’t showing accurately

The “Precise Location” setting on iOS 14 devices allows apps to detect the user’s precise location instead of approximate location. Since Po...
Discontinued Support for 32-Bit Android Devices

Important update (June 15, 2020): To investigate player concerns, we are now postponing this deprecation to a (TBD) future date. We'll be us...
Discontinued Support for Apple Watch

Pokémon GO is officially ending support for Apple Watch devices. Trainers using Apple Watch will no longer be able to connect their Apple Wa...

Troubleshooting

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