Supported Devices

Note about OS betas: Our apps may not function on devices running beta versions of iOS or Android.iOSiPhone 6s or aboveCertain Bluetooth acc...

Troubleshooting Guide (Android)

GENERAL TROUBLESHOOTING STEPSTry completing the troubleshooting steps below in the order presented. You can also check out our issue-specifi...

Troubleshooting Guide (iOS)

GENERAL TROUBLESHOOTING STEPS Try completing the troubleshooting steps below in the order presented. You can also check out our issue-specif...

Network Connection Best Practices

Try moving to a less congested areaWireless networks can sometimes struggle under high demand, moving to a less congested area can help to i...

Network Connection Troubleshooting Steps

If you are experiencing issues with your device's connection, please attempt the following troubleshooting steps.Ensure mobile data is enabl...

Discontinued Support for iOS 14

Pokémon GO is ending support for devices running iOS 14. Trainers using devices with this operating system will no longer be able to play Po...

Discontinued Support for Android 8

Pokémon GO is ending support for devices running on Android 8. Trainers using devices with this operating system will no longer be able to a...

Troubleshooting Adventure Sync

If you are experiencing Adventure Sync issues, read below to learn about the most common problems and how to fix them. If you don’t see your...

GPS Troubleshooting Guide

If you’re experiencing location accuracy issues you believe are related to your GPS, please use the steps below to troubleshoot. Ensure you...

My graphics are blurry

As of version 0.181, Trainers playing on an iPhone 5s or iPhone 6 will see downgraded resolution of in-game assets to support a smoother gam...

I’m on iOS 14, and my location isn’t showing accurately

The “Precise Location” setting on iOS 14 devices allows apps to detect the user’s precise location instead of approximate location. Since Po...

Discontinued Support for 32-Bit Android Devices

Pokémon GO has ended support for 32-bit Android devices. We encourage affected Trainers on these devices to upgrade their devices if they wo...

Discontinued Support for Apple Watch

Pokémon GO is officially ending support for Apple Watch devices. Trainers using Apple Watch will no longer be able to connect their Apple W...