How can I purchase items and PokéCoins?

Pokémon GO is free to download and play. For Trainers who want to enhance their Pokémon GO experience, items are available for purchase.Buyi...

Help with In-Game Shop Purchases

Pokémon GO’s in-game Shop allows you to purchase Premium Items using PokéCoins. Trainers can earn up to 50 PokéCoins per day or purchase Po...

I can't see PokéCoins for sale in the Shop

There are some cases where PokéCoins may not appear available for purchase: Purchase restrictions are enabled - It's possible that you've en...

Restricting In-App Purchases (iOS)

To set in-app purchase restrictions:Open the Settings app and visit Screen Time. Enable Screen Time if you haven’t already done so, then tap...

Restricting In-App Purchases (Android)

On Android, you can restrict in-app purchases by requiring a password for each in-app purchase:Open the Google Play Store app.Tap Menu >...

I bought PokéCoins, but they’re not showing up in my inventory

If you purchased PokéCoins from the Shop and don’t see them in your inventory, please try restarting the app or signing out (tap Main Menu ...

I got charged twice for PokéCoins I purchased

If you got charged twice for PokéCoins you purchased, please contact Apple Support (iOS users), Galaxy App Store ...

I want a refund for PokéCoins I purchased

If you wish to receive a refund for PokéCoins you purchased, please contact Apple Support (iOS users), Galaxy App Stor...

I accidentally purchased PokéCoins

If you wish to receive a refund for PokéCoins you purchased accidentally, please contact Apple Support (iOS users), Ga...

Purchasing Tickets as Gifts for Other Trainers

In addition to purchasing tickets to enjoy special content and social experiences at virtual events like Pokémon GO Fest and Commu...

I don’t see the Team Medallion for sale in the Shop

The Team Medallion can only be purchased in the Shop once every 365 days. If you don’t see the Team Medallion available in the Shop, you h...

Why am I seeing different Boxes in the Shop than other Trainers?

Tailored daily bundles are available in the Web Store and App! These daily deals will refresh at 12:00 a.m. local time each day, and must be...

Notice Regarding Discount Rates Displayed in the Shop

For certain bundles or individual items sold in the shop, we may display the total cost of purchasing the items separately. For reference pu...

How do I redeem a promo code on the Web Store?

You may occasionally receive promo codes distributed by Niantic, our third party advertising partners, or in association with special events...