Items
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Available Items & your Bag
All items you’ve collected from leveling up and gathered from PokéStops will appear in your Item Bag. To access your Item Bag:Tap the Main M...
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What are Elite TMs?
Elite Fast TMs and Elite Charged TMs allow you to choose a Fast or Charged Attack you’d like to teach to a Pokémon. Elite TMs also al...
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How can I obtain Elite TMs?
Elite Fast TMs and Elite Charged TMs are rare items that are only available during limited times. They may be available for purchase in the ...
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What is a Star Piece?
Star Pieces increase the amount of Stardust you earn by 50% for a limited period of time. Star Pieces typically last for 30 minutes but may...
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What is a Lucky Egg?
Lucky Eggs double the amount of XP you earn for a limited period of time. Lucky Eggs typically last for 30 minutes but may last longer duri...
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Lure Modules
Lures are modules you can use to enhance PokéStops. Installing a Lure will attract wild Pokémon to a PokéStop. Under normal circumstances, L...
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What are Incense?
Incense are items that lure Pokémon to your location. One activated Incense typically lasts for 60 minutes but may last longer during s...
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Why did my Incense change color?
Incense in your inventory may change color during special events. If you notice your Incense are a different color than usual, it means you...
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How do I change my team?
Once you reach level 5 and visit a Gym, you can choose to join of three teams: Instinct (yellow), Mystic (blue), or Valor (red). You’ll stic...
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I couldn’t use an item I purchased due to a technical issue
If you have not been able to successfully use a Premium Item you purchased, please contact us within 48 hours of the incident.
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I don’t see Premium Items I purchased in my Bag
There may be a slight delay before Premium Items appear in your Bag. If they don’t appear after a short while, try signing out (tap Main Me...
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I accidentally purchased Premium Items
If you have made an accidental purchase of Premium Items, please contact us within 48 hours of the incident.
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I was double charged for a Premium Item purchase
If you have been charged twice for a Premium Item you purchased, please contact us within 48 hours of the incident.
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Daily Adventure Incense Frequently Asked Questions
Daily Adventure Incense, a new type of Incense that attracts Pokémon to you for 15 minutes while you are moving, has arrived in Pokémon GO. ...
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