Available Items & your Bag
All items you’ve collected from leveling up and gathered from PokéStops will appear in your Item Bag. To access your Item Bag:Tap the Main M...
What are Elite TMs?
Elite Fast TMs and Elite Charged TMs allow you to choose a Fast or Charged Attack you’d like to teach to a Pokémon. Elite TMs also al...
How can I obtain Elite TMs?
Elite Fast TMs and Elite Charged TMs are rare items that are only available during limited times. They may be available for purchase in the ...
What is a Star Piece?
Star Pieces increase the amount of Stardust you earn by 50% for a limited period of time. Star Pieces typically last for 30 minutes but may ...
What is a Lucky Egg?
Lucky Eggs double the amount of XP you earn for a limited period of time. Lucky Eggs typically last for 30 minutes but may last longer durin...
What are Incense?
Incense are items that lure Pokémon to your location. One activated Incense typically lasts for 30 minutes but may last longer during s...
Why did my Incense change color?
Incense in your inventory may change color during special events. If you notice your Incense are a different color than usual, it means you ...
How do I change my team?
Once you reach level 5 and visit a Gym, you can choose to join of three teams: Instinct (yellow), Mystic (blue), or Valor (red). You’ll stic...
I couldn’t use an item I purchased due to a technical issue
If you have not been able to successfully use a Premium Item you purchased, please contact us within 48 hours of the incident.
I don’t see Premium Items I purchased in my Bag
There may be a slight delay before Premium Items appear in your Bag. If they don’t appear after a short while, try signing out (tap Main Men...
I accidentally purchased Premium Items
If you have made an accidental purchase of Premium Items, please contact us within 48 hours of the incident.
I was double charged for a Premium Item purchase
If you have been charged twice for a Premium Item you purchased, please contact us within 48 hours of the incident.
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