Known Issues

Here is where you can find a list of issues currently being investigated by our engineering team. This list will be updated regularly, and i...

GO Battle League Known Issues

Here is a list of issues related to GO Battle League that are currently being investigated by our engineering team. This list will be updat...

Routes Known Issues

Routes tab not able to be dismissed.Issue description: Opening the Routes tab of the Nearby menu will cause the Routes menu to presist even ...

Phantom Vibrations for Trainers using iPhones

Issue Description: After updating to 281.0, some Trainers using iPhones are experiencing phantom vibrations when Pokémon GO is in the b...

Trainer avatar appears blacked out on the Map View

Issue Description: Some Trainers’ avatars are appearing on the Map View all blacked out, without any other colors or textures.Issue Status: ...

Garbled, unreadable font

Issue Description: A visual issue is causing the font on various displays (e.g. in-app News, notification screens), to appear in Pokémon GO ...

iOS users experience intermittent freezing

Issue description: After updating to version 279.3, Pokémon GO freezes after a few moments of playing for some Trainers using an iPhone.Issu...

Candy bonus for Psychic type Pokémon is not applying when Rayquaza is Mega Evolved

Candy bonus for Psychic type Pokémon is not applying when Rayquaza is Mega Evolved.Issue description: When a Trainer Mega Evolves Rayquaza, ...

Mega Rayquaza not providing additional damage boosts when in a Raid Battle Party

Issue details: When included in a Raid Battle Party but not currently battling, Mega Rayquaza is not granting additional damage boosts ...

Shadow Hisuian Sneasel and Shadow Sneasler do not feature Shadow Effects

Issue Description: Shadow Hisuian Sneasel and Shadow Sneasler do not feature the purple shadow effect despite being caught in Shadow Raids. ...

Amazon Prime codes show error message for some Trainers

Amazon Prime codes show error message for some Trainers.Issue description: Some Trainers see an error message when trying to claim an Amazon...

Pokémon cannot be switched in a PokéStop Showcase once the contest limit is reached.

Pokémon cannot be switched in a PokéStop Showcase once the contest limit is reached.Issue description: Once a Trainer has hit the maximum nu...

Pokémon appear overlapped on the Map.

Pokémon appear overlapped on the Map.Issue description: In the latest release (0.275.3), Pokémon appear overlapped on the Map View and may b...

Some Trainers are not able to see PokéStop Showcases.

Some Trainers are not able to see PokéStop Showcases.Issue description: Some Trainers are not able to see PokéStop Showcases on PokéStops wh...

Reporting a Bug

Please contact us through the Pokémon GO app to report a potential bug is not already listed on the Known Issues page. You won't get an in...