Reporting a Bug

 Please contact us through the Pokémon GO app to report a potential bug is not already listed on the Known Issues page. You won't get a...

GO Battle League Known Issues

Here is a list of issues related to GO Battle League that are currently being investigated by our engineering team. This list will be update...

Pokémon Catch Info UI Reverted

Issue DescriptionWe identified an issue with our recent update to the Pokémon Catch Info UI and have temporarily reverted to the previous ve...

Remote Dynamax Battles Known Issues

A list of issues related to Remote Dynamax Battles are shown below and are currently being investigated by our team.  Remote Raid ...

Sound Issues During GBL Battles

Issue description: While playing GBL matches, sound effects may become distorted or disappear altogether. This issue can also occur dur...

Amazon Prime codes show error message for some Trainers

Issue description: Some Trainers see an error message when trying to claim an Amazon Prime code.Issue status: Investigating. Changing your w...

Pokémon that are unable to enter Battles cannot complete Hyper Training tasks that require them to be in the party.

Issue Description: Pokémon that are unable to enter Raids, Gym Battles, or Team GO Rocket Battles cannot complete Hyper Training tasks that ...

AR crashes on Pixel 10 devices

Issue Description: AR crashes on the Pixel 10 device.Issue Status: Investigating. AR will be disabled in the 0.377 release until t...

Some Android devices can’t login to Pokémon GO

Issue Description: Some Trainers are reporting that when logging in to Pokémon GO, the screen freezes and they cannot play.Issue Status: Inv...

Adventure Sync not recording accurately for some Trainers

Issue Description: Adventure Sync is not accurately tracking distance explored for some Trainers.Issue Status: Investigating  

Trainers using Android seeing a black screen upon starting Pokémon GO

Issue Description: Some Trainers playing Pokémon GO using Android devices are unable to load the app. A black screen appears when first star...

Pokémon GO softlocks when claiming Weekly Challenges rewards

Issue description: Some Trainers were unable to close the Weekly Challenge completion pop-up, preventing them from continuing gameplay.Issue...

Legacy level 41-50 avatar items were awarded to Trainers who did not reach the required level

Issue description:  Legacy level 41-50 avatar items to be awarded to Trainers who did not reach the required level to unlock before the...

Applin unable to evolve into Dipplin after the beginning of the Pokémon Legends: Z-A celebration event

Issue description: After 10:00 a.m. local time on October 16, the ability to evolve Applin into Dipplin and subsequently Hydrapple is unavai...

Progress for the Party Challenge "Walk 2 km" Not Updating

Issue Description: Trainers are unable to complete the Party Challenge task “Walk 2 km” because progress does not update even after walking ...

Server issues during Mega Rayquaza Raid Weekend Affected Gameplay

Issue Description: Server issues resulted in degraded gameplay during Mega Rayquaza Raid Weekend, including lag, inability to start or ...

Timed Research cannot be received at some stores during the "Pokémon GO Mega Training!" event.

Issue Description: Timed Research cannot be received at some stores during the "Pokémon GO Mega Training!" event currently being held at AEO...