Reporting a Bug

Please contact us through the Pokémon GO app to report a potential bug is not already listed on the Known Issues page. You won't get an in...

Dynamax & Gigantamax Known Issues

Dynamax Known IssuesDifferent Pokémon may appear in Power Spots on the world map for different Trainers.Issue description: When Trainer is o...

GO Battle League Known Issues

Here is a list of issues related to GO Battle League that are currently being investigated by our engineering team. This list will be update...

Trainers can't rejoin a Raid Battle after exiting if joined from Friends List

Issue description: Trainers who exit a Raid Battle, whether manually or due to an app issue, are unable to rejoin the Raid if they joined vi...

Sound Issues During GBL Battles

Issue description: While playing GBL matches, sound effects may become distorted or disappear altogether. This issue can also occur dur...

Amazon Prime codes show error message for some Trainers

Amazon Prime codes show error message for some Trainers.Issue description: Some Trainers see an error message when trying to claim an Amazon...

Entering into a Team GO Rocket Boss Battle causes app to freeze

Issue Description: After updating to app version 331.0, entering into a Team GO Rocket Boss Battle with Giovanni causes the app to freeze.Is...

Niantic Kids unavailable for some Trainers

Issue Description: The Niantic Kids login is unavailable for some users.Confirmed Workaround: Login via an alternate login method (if applic...

Pikachu, Ph.D., flees during catch encounter

Issue description: When attempting to catch Pikachu, Ph.D., it flees right away and cannot be caught.Issue status: Resolved in next rel...

Adventure Sync turns off when the Pokémon GO app is closed.

Issue description: Even if a Trainer has Adventure Sync turned on, it will turn off for some Trainers when Pokémon GO is force closed.Issue ...

Official Bluetooth Devices Not Functioning with Pokémon GO is backgrounded

Issue Description: Official Bluetooth devices (such as the Pokémon GO Plus+) are not working when the Pokémon GO app is backgrounded.Issue S...

Shiny Zacian Appears with Incorrect Coloring

Issue Description: A visual issue affecting shiny Zacian is causing the shiny Pokémon to appear with the shiny animation but the standard co...

Some non-shiny Pokémon Appear with Shiny Animation

Issue Description: Some Pokémon are appearing in Trainers' Pokémon storage with the sparkling animation associated with shiny Pokémon, ...

Halloween visual updates causing Pokémon GO to crash

Issue description: Halloween visual updates, such as orange PokéStops with pumpkin decorations, are causing increased Pokémon GO applic...

Accounts incorrectly received a suspension or ban message

Issue description: Some accounts may have incorrectly received a suspension or ban message in Pokémon GO on October 26th, 2024.Issue status:...

Morpeko sometimes doesn’t change form in battle

Issue Description: When used in battles, sometimes Morpeko doesn’t change from full belly into hangry form or vice versa if using the a...

Trainers cannot swipe through Friendslist

Issue description: When viewing a friend detail page, Trainers cannot swipe left or right to view additional friend detail pages and in...

In-game notifications are not working

Issue description: In-game notifications, such as remote Raid Battle invitations, are not working.Issue status: Investigating  

Simply Groundbreaking Timed Research may not appear for some Trainers

Issue deccription: For Trainers level 30 and under, the Simply Groundbreaking Timed Research may not appear.Issue status: Investigating...

Some child accounts cannot receive gift tickets for Pokémon GO Tour live events

Issue description: Some parents are unable to gift a live event ticket for GO Tour: Los Angeles or GO Tour: New Taipei City to child account...

Shiny Glaceon wearing an Undersea Holiday outfit temporarily unavailable

Issue Description: Shiny Glaceon wearing an Undersea Holiday outfit was unavailable from December 16th at 2pm PST until Dec 18 at 2pm PST du...