For your account security, we urge you not to share your account information with anyone or log into any third-party Pokémon GO sites.
If you suspect your account has been compromised, we suggest you change your password immediately.
Compromised Account Recovery
If you end up losing access to your account, we can assist in recovering it provided that:
- Your account was compromised no more than 72 hours ago.
- Your account has no previous or existing punishments for violating our Terms of Service.
- And you can provide evidence of ownership.
You can submit a support request via this form and select "Sign-In Issue" from the drop-down menu. Once you submit a ticket, someone from our team will follow up with further instructions.
Once you are able to recover your account, please ensure that you take all the steps listed here to safeguard from similar future attempts.