If you are experiencing issues with your device's connection, please attempt the following troubleshooting steps.
Ensure mobile data is enabled
Access to mobile data is required for establishing an internet connection
Android:
- Go to Settings
- Select Network & Internet or Connections
- Turn on Mobile Data or Cellular Data
iOS:
- Go to Settings
- Select Cellular
- Turn on Cellular Data
Enable data roaming
Enabling data roaming will allow your device to access local networks both as an international and domestic user
Android:
- Go to Settings
- Select Network & Internet or Connections
- Select Mobile Networks
- Turn on Data Roaming
iOS:
- Go to Settings
- Select Cellular
- Select your SIM
- Turn on Data Roaming
Switch between 4G & 5G
5G networks continue to evolve and offer varying levels of wireless performance. If your gameplay feels sluggish, please try switching to 4G on your device.
Android:
- Go to Settings
- Select Network & Internet or Connections
- Select Mobile Networks
- Select Network Mode
- Turn on LTE/3G/2G
iOS:
- Go to Settings
- Select Cellular
- Select your SIM
- Select Voice & Data
- Turn on LTE