Visit Account Recovery to recover your account.
 

This article will guide you through some common solutions to sign-in issues. If you still need further assistance after trying these steps, please click the button at the bottom to contact our support team directly.

Here are some common tips to help with login issues:

I need to reset my password

  • What to do: Your account password is maintained by your login provider: Google, Facebook, Apple, the Pokémon Company, or Niantic Kids. Here is information on how to reset your password with each provider: Google, Facebook, Apple, Pokémon Trainer Central, and Niantic Kids. Be sure to check your spam or junk folder if you don't receive the password reset email promptly.

I received an error message

  • What to do: You may receive “failed to log in” or “unable to authenticate” error messages if our servers are experiencing a temporary issue or your network connectivity is poor. Check that your mobile device has a strong network connection, try closing and reopening Pokémon GO, and then try logging in again. If the issue persists, contact us using the button at the bottom of this page.

I don't remember my email address or login provider

  • What to do: If you do not know which email address or login provider you used to log into the app, please visit our Account Recovery page and we may be able to help recover it.


I don't see the Google, Facebook, or Apple login method

  • What to do: You will only see the Niantic Kids or Pokémon Trainer Central login method if you have selected a child's date of birth when first opening the app. Other login methods (Google, Facebook, etc.) are not available to children. If you have made a mistake, you will need to delete and redownload the app to re-enter your correct date of birth. 

My account was suspended

  • What to do: If you've been suspended for breaking the Niantic Terms of Service (ToS), please get in touch with our support team by using this form and selecting “Ban Appeal” from the issue type dropdown. 

Still having trouble?

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