Trainers in Japan using a JCB card are charged an exchange fee.

Issue description: Trainers using a JCB card are charged in USD instead of JPY. As a result, these transactions are charged an exchange fee to convert from JPY into USD.

Issue status: Investigating. In the meantime, please use an alternate payment method such as Visa or Mastercard to avoid unwanted exchange fees. Please reach out to Xsolla support if you would like a refund for a transaction with this fee.