There are several reasons why your payment method may have been declined when checking out from one of our Web Stores.

You may see the error 1058 with the description "The transaction was declined. Please use a different card or contact your bank." This error may appear when your bank issuer does not validate your purchase. In order to validate it, reach out to the bank and inform them that you authorize purchases for this merchant. You can also use a different card or another payment option to complete your payment.

If you see the error 3030: The payment method you selected is unavailable in your region. Please try again with a different card or another payment option to complete your payment.

Xsolla is an authorized global distributor of Niantic digital goods. If you see one of these or an unlisted error, please reach out to Xsolla Support directly.