Hi, how can we help you?

How do I contact support?

How do I know if the PokéCoins I purchased on the Pokémon GO Web Store were delivered to my account?

Which currencies do you accept and in which currencies do you display prices? Does the Pokémon GO Store have regional pricing?

What is the refund policy for the Niantic Pokémon GO Web Store? What if a product I recently purchased from the in-game store goes on sale?

I want a refund for my purchase.

Why haven't I received my refund yet?

What forms of payment can I use to make a purchase?

My payment method was declined

I haven’t received a receipt for the items I purchased / How do I get a receipt for my Niantic purchase?

How do I login to my account on the Pokémon GO Web Store?

I am having trouble logging in to make a payment on the Pokémon GO Web Store

I don't see my login method on the Pokémon GO Web Store

Trainers in Japan using a JCB card are charged an exchange fee.