What is Friends Chat (Only available in selected countries and regions)

Friend chat function enables you to contact your Monster Hunter Now Friends. Currently, this function is only available in selected countries and regions. Monster Hunter Now Friends chat function is powered by Niantic Campfire. For more information, please visit https://niantic.helpshift.com/hc/ja/34-campfire/?p=web

To Start Friend Chat (with people on your Friends List)

Start private conversations with your Friends through Direct Messages 

  1. Tap [Profile]

  2. Tap [Friends]

  3. Tap [Message] who you want to chat with.

  4. Tap [Message] to start your message.

Tap and hold your posted message will lead you to the menu below.

  • Copy Text

  • Add Reaction

  • Edit Message

  • Pin Message

  • Delete Message

Tap and hold your Friend’s message will lead to the menu below.

  • Copy Text

  • Add Reaction

  • Pin Message

  • Report

Reporting - Tap and hold on an inappropriate message to report that content to our moderation team.

Message Settings

Within Messages, you can tap on the “i” icon on the top right to view/edit the settings

General 

Viewing Profile

Tapping “View Profile” leads you to the Friend's Niantic Profile screen. 

View Pinned Messages

Tapping “View Pinned Message” leads you to show the Pinned messages. 

Controlling your experience in Friends Chat

Mute Conversation

Muting conversation prevents you from notifying you of a new message. Please note you will still be able to see the message and friend status is kept. To unmute, please tap “unmute” at the conversation screen.

Blocking

Blocking another user prevents them from:

  • Being able to add you as a friend

  • Sending you direct messages

  • Seeing your profile

To unblock, please tap “unblock” after you become friends with the user again.

Reporting

By tapping “Report”, you can create a ticket for our moderation team to review and take appropriate actions on a case-by-case basis.

Archive Conversation

By tapping “archive Conversation”, you can archive the conversation. Please note that you cannot unarchive the conversation.

Frequently Asked Questions

I don’t see “message” button at my friends list

There are several possible reasons that you don’t see “message” button

  • Your located countries/regions are not eligible to use Niantic Chat

  • You disabled the use of [Niantic/Campfire Chat] at the setting screen(SP67 or later only)

I cannot chat with with my friends

There are several possible reasons that you cannot chat with your friend

  • Your friend is not in countries or regions where the Niantic Chat is available

  • Your friend is blocking use of chat

  • Your friend is not allowed to use chat

I don’t want to use Niantic Chat. How can I disable the chat function?

Please go to the settings menu and you will see the [Niantic/Campfire Chat] section. Or, you can go to the setting menu by

  1. Tap [Profile]

  2. Tap [Friends]

  3. Tap three-dot at the right-top corner

  4. Tap [Niantic Chat] Setting]

Please note if you uncheck the setting, you will no longer be able to chat with any of your friends and receive any message notifications.

I want to use Niantic Chat but would like to stop In-game notifications/Push Notifications when a message is received . How can I disable the notification setting?

Please go to the settings menu and you will see the Niantic Chat section. Or, you can go to the setting menu by

  1. Tap [Profile]
  2. Tap [Friends]
  3. Tap three-dot at the right-top corner
  4. Tap [Niantic Chat Setting]

Please note if you uncheck the setting, you will no longer be able to chat with any of your friends and receive any message notifications.

I tap the chat button but the chat screen doesn’t open.

You may not be allowed to use the chat function. We may ban or suspend accounts that violate our Player Guidelines, Live Event Code of Conduct or Terms of Service. 

Here are some examples: 

  • Impersonating another player or brand 

  • Trademark or copyright infringement 

  • Hateful or abusive behavior 

  • Spam  

Can I report an inappropriate message?

You can report in two ways;

Report User

  1. Tap on the “i” icon on the top right to view/edit the settings at the chat screen

  2. Tap “Report”

  3. Tap the reason for the report

  4. Tap “Submit Report”

Report Message

  1. Tap and hold the message that you feel inappropriate

  2. Tap the reason for the report

  3. Tap “Submit Report”

In both cases, our moderation team reviews your report shortly and takes appropriate actions on a case-by-case basis.

Can I appeal? 

If you believe your account has been banned or suspended in error, you may submit an appeal through this form. We will do our best to respond after we’ve reviewed your submission. Appeals sent via other forms of communication (e.g. email, social media etc.) will not be considered. Under “Campfire Issue Category” select “Suspension Appeal” and add details to support your appeal in the text box. 

Players are only able to appeal their own account suspension or ban. Attempts to appeal for another Player will be dismissed. Abusing or spamming the appeals form will also lead to dismissal.