How do I make an order?

To purchase select Peridot physical merchandise, you can do so directly from the Peridot Store. Simply select the item you want, authenticat...

Where is my order?

To find out the latest status of your order, please visit Amazon.comor on your mobile Amazon app and visit the ‘Your Orders’ navigation.

I have an issue with my order, where can I receive help?

For help with your Amazon order, please visit Amazon.com.

I am having issues purchasing an item

For help with your purchase, please contact us through in-app support by tapping the backpack > Settings > Help. If the issue is with ...

How often do I have to authenticate my Amazon account?

To make physical purchases in-game, you will only need to authenticate your Amazon.com account once.

How do I unlink my Amazon account?

To unlink your Amazon account, tap on your Backpack in the Peridot app and select settings. From there you will be able to unlink your Amazo...

How can I return an item that I purchased?

To return your order, please visit Amazon.com or use your Amazon mobile app.

How do I change my shipping or payment information?

Amazon Anywhere uses the default shipping address and payment information on your Amazon account. Niantic does not have access to or store t...

Can I gift an item to a friend?

We currently do not support the ability to gift an item to a friend.

How can I tell if an item is being purchased through Amazon?

When finalizing your purchases, you will see the option to ‘Buy with Amazon’ or ‘Buy with Prime’.

Can I make a purchase outside of the United States?

Amazon Anywhere is currently only supported in the US. We expect to launch this internationally at a later date.

Am I able to see an order I’ve placed inside Peridot?

You will receive a confirmation in-game after you complete your purchase but will need to visit Amazon.com for additional information relate...

How will I receive confirmation that an order has been completed?

After your purchase, you will be taken to an order confirmation page in Peridot and will also receive an email from Amazon with your order c...