Please try completing the troubleshooting steps below in the order presented.

Ensure your Peridot app is up to date

Peridot works best when using the newest version of the app. If you’re experiencing an issue with an older version of the app, please update your Peridot app and see if this fixes the problem for you.

  1. Open the Google Play Store app.

  2. On the top left, tap the Menu button.

  3. Tap the My apps & games menu option.

  4. Navigate to the Peridot app and tap the Update button.


Check your internet connection

Ensure your device is connected to a reliable data connection (Wifi, 3G, 4G, or 5G). Try switching internet sources: if you have trouble connecting to Wifi, try to connect using 3G, 4G, or 5G. If you have trouble connecting to 3G, 4G, or 5G, try to connect using Wifi.


Clear your Peridot app data and cache

By clearing app data and cache, you may be able to resolve temporary issues affecting Peridot. Please note that doing this while logged in as a Guest may make you lose your progress. Please note that the following steps may vary depending on your device.

  1. Open the Settings app on your device.

  2. Tap Storage > Apps.

  3. Select the Peridot app.

  4. Tap Clear Data and then Clear Cache.

Visit the Google Help Center for more information.

Check your device’s background data restrictions

Ensure that your phone has not restricted background data access to Google Play Services and Google Play Store. Learn how to turn on background data.


Uninstall and reinstall Peridot

Delete the Peridot app and reinstall the latest official version from the Google Play Store. As long as you have authenticated and are not playing as a guest, your game progress will not be lost by performing these steps, as all game progress is stored online.


Reconnect Google’s access to Peridot (Google accounts only)

You may be able to resolve login issues by refreshing Google’s connection to Peridot. Your game progress will not be lost by performing these steps.

  1. Visit the Google connected apps settings page and select Peridot from the list of connected apps.

  2. Tap the Remove button to disconnect Peridot from your Google account.

  3. To reconnect your Google account, log into Peridot as you normally would. Open Peridot on your phone and log in using your Google account.


Remove your Google account from your device (Google accounts only)

If all other steps do not resolve your issue, try removing and adding your Google account to your device.

When you remove the account, your email, contacts, settings, and other information associated with the account is removed from your local storage until you add the account back to your device. Be sure that you complete these steps with adequate time to allow for your account data to download.

Remove the email account from your device:

  1. Open the Settings app on your device.

  2. Tap the Accounts menu option.

  3. Tap Google from the list of accounts. If you have multiple Google accounts, select the Google account you used to log into Peridot.

  4. Tap the three dots menu at the top of the screen, and then tap Remove account.

Add the account back to your device:

  1. Open the Settings app on your device.

  2. Tap the Accounts menu option.

  3. Tap Add Account.

  4. Select Google from the list of account types.

  5. Follow the prompts to complete this process.

Visit the Google Help Center for additional support on adding and removing accounts.