We work tirelessly to ensure that you and your fellow players have a fun and fair gameplay experience. Part of that commitment includes working to prevent impersonators and other bad actors from attempting to take advantage of unsuspecting players. Please take a few moments to review some quick tips below for how to keep your account safe and secure.
Tips for keeping your account secure
Keep your login credentials private
Don’t be fooled by services asking for your login credentials in exchange for free in-game currency or other advantages - those “too good to be true” offers are always fake. Never share your username and password with unauthorized third-party apps or services. If you suspect that your account might be compromised, change your password immediately.
Note: Some unauthorized third-party apps may ask for your Google login token or cookie. Treat this token like a password and never share it with anyone.
Double-check which login methods are linked to your account
If your account has been compromised, make sure that bad actors haven't connected any other login methods to your account. Open the settings menu and unlink any login methods you don't recognize.
Choose the right kind of passwords
A password like “password123” might be easy to remember but it provides little protection. Choose a password that is hard to guess with a mix of uppercase and lowercase characters, numbers, and symbols. It’s also a best practice to avoid sharing the same password across multiple services.
Only play on the official app
There’s no substitute for the real thing. Never use any unauthorized third-party apps that interact with the game’s servers. The only true gameplay experience is found through the official app, which is only available on the Google Play Store or the App Store.
Not only do you risk compromising your device’s security and exposing your login credentials, you also risk having your account permanently terminated in accordance with our Terms Of Service by using unauthorized third-party apps.
Never purchase or trade accounts
Niantic games are all about having adventures in the real world. Don’t deny yourself or someone else that experience by buying or selling accounts. In addition to violating our Terms of Service, a purchased account has no guarantees. The previous owner may have used unauthorized third-party services on the account or continue to access the account without your knowledge. Niantic is unable to provide support for issues related to purchased accounts.