Contact Us

Check out our in-app chat for help with any issue. Here’s how to contact us through the app:

  1. From your home screen, open the Main Menu
  2. In the top right corner, tap Settings
  3. Tap on CHAT WITH SUPPORT to contact us directly

Support Articles

To access our on demand Help Center, tap on Help in the top right corner of your Settings screen. Here are some article topics available:

Help

For assistance with issues signing in, check out these troubleshooting guides:

If you're experiencing other sign-in issues, you can contact us using this form. When you fill out the form, select Sign-in Issue from the issue type dropdown menu.

Report an In-Game Location

If you believe an in-game location should be modified or removed, you can submit a request for us to review the location in this form here.

Report Inappropriate Gameplay

To report a user, suspicious site, or any other activity that violates our Terms of Service or Player Guidelines, please contact us directly by tapping on CHAT WITH SUPPORT through the app.

Billing and Refunds

All payment and billing related questions must be handled in-app. Contact us via CHAT WITH SUPPORT from your app.

Delete my Account

Requests to delete your account can be submitted over the web. Please fill out this form and select Delete My Account under the issue type dropdown menu.

Request my Data

For data requests, please contact us at

Stay in the Loop

Follow us on Twitter @NianticHelp to hear about updates to NBA All-World and learn more about all of our other games.