Your Ingress Account
How do I change my faction or my codename?
Please note, faction and codename changes are not guaranteed. Change requests are currently taking 1–2 weeks to review and process. You will...
I want to Delete my Account
Profile deletions are irreversible, and you will not be able to reuse the email address again for Ingress. Once you have confirmed you'd lik...
Why was my Account Terminated?
Our goal is to provide our players with a fair, fun, and legitimate gaming experience. We maintain strict policies against cheating and acti...
Keeping Your Account Secure
We work tirelessly to ensure that you and your fellow Agents have a fun and fair experience. Part of that commitment is working to prevent i...
Three-Strike Discipline Policy
At Niantic, we strive to create a friendly and fair gameplay experience for all players. As part of that commitment, we enforce a three-stri...
Submit a Ban Appeal
If you believe your account has been terminated in error, you may appeal the termination decision. We will respond to your appeal after a co...
Request Your Data
For data requests, please contact us at firstname.lastname@example.org.
What is Compartmental Access Level (CAL)?
To help limit the impact of inappropriate gameplay in Ingress, the Compartmental Access Level (CAL) system protects select Portals on the ga...