How do I change my faction or my codename?

Please note, Codename and Faction change requests are one-time exception. If you have already submitted a Codename/Faction change and ...

I want to Delete my Account

Profile deletions are irreversible, and you will not be able to reuse the email address again for Ingress. Once you have confirmed you...

Why was my Account Terminated?

Our goal is to provide our players with a fair, fun, and legitimate gaming experience. We maintain strict policies against cheating and act...

Keeping Your Account Secure

We work tirelessly to ensure that you and your fellow Agents have a fun and fair experience. Part of that commitment is working to prevent ...

Three-Strike Discipline Policy

At Niantic, we strive to create a friendly and fair gameplay experience for all players. As part of that commitment, we enforce a three-str...

Submit a Ban Appeal

If you believe your account has been terminated in error, you may appeal the termination decision. We will respond to your appeal after a c...

Request Your Data

For data requests, please contact us at privacy@nianticlabs.com.

What is Compartmental Access Level (CAL)?

To help limit the impact of inappropriate gameplay in Ingress, the Compartmental Access Level (CAL) system protects select Portals on the ga...