If you believe your account has been terminated in error, you may appeal the termination decision. We will respond to your appeal after a complete investigation of your account. Please note that we have a high level of confidence in our decisions and very few terminations are ever overturned.
Before submitting a request for account review, please note:
- We will not be able to comment on any internal mechanisms that flagged your account for termination.
- Repeated or abusive appeals will not lead to a quicker investigation.
- Once we’ve investigated your account, our decision would be final. Appeals sent after the final review may not receive a response.
- For privacy reasons, we cannot respond to appeals made on social media or any other platform.
We expect that you’ve read the Ingress Terms of Service and Community Guidelines before submitting an appeal.